Customs Office Supervisor - Dublin North

Hours of work: Monday to Friday

Salary: €45,000 - €47,000

On behalf of our client, we're seeking a Customs Office Supervisor to support a high-volume customs clearance department processing over 100,000 declarations annually.

Based in Dublin, this role will oversee and guide a centralised customs team while coordinating with regional operations. You'll ensure compliance, manage workload distribution, and maintain smooth daily operations in a fast-paced environment. Strong people management and customs knowledge are essential.

A dynamic opportunity with excellent career progression opportunities and package on offer.

N.B Due to location - own car would be essential

Duties and responsibilities:

Supervise and support the Data Entry team on daily tasks, activities, and queries and provide cover as necessary.
Act as point of escalation for issues within the department.
Onboarding and training of new staff.
Delegate declaration assignment in timely and fair manner to meet business timelines.
Review processes and procedures to maximise efficiency and eliminate duplication.
Design, document and implement new processes.
Manage and implement customer authorisations ensuring correct clearance procedures are followed.
Ensure company processes and procedures are adhered to.
Identify new process flows and methods of working to enhance processes, team, and business performance.
Develop intimate knowledge and gather data of specific customer requirements to ensure effective and efficient delivery of tasks.
Ensure accurate input of Customs data into management system.
Actively participate in team performance reviews, providing constructive feedback and coaching.
Liaising and collaborating with operational teams to ensure correct information available in a timely manner and attending meetings as necessary.
Generate customs reports and ad hoc reports.

Skills Requirements:

Experience of Customs procedures and requirements is essential.
Previous experience in a Supervisory role.
Strong interpersonal skills with ability to manage an improve team performance.
Methodical with excellent attention to detail.
Ability to work in a fast-paced environment and meet deadlines.
Ability to prioritise tasks and delegate workload.
Proactive and responsible, taking personal ownership of tasks and solutions.
Strong verbal and written communication skills essential.

What our client offers:

Excellent Career development opportunities
Five weeks of annual leave
Bonus Scheme
Pension scheme
Service awards and benefits
Competitive salary

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