Customs Office Supervisor

An excellent opportunity to step into a supervisory role within a large and well-established customs clearance operation. This position suits an experienced customs professional keen to progress their career while working in a collaborative, supportive team environment. You will play a key role in guiding a high-performing data entry team handling significant declaration volumes in a fast-paced setting.

N.B Due to location - own car is essential

The Role
As Customs Office Supervisor, you will combine hands-on customs expertise with people leadership. You will support daily operations, plan resources, resolve issues as they arise and act as a key point of escalation, ensuring the smooth flow of declarations.

Key Responsibilities

Support the Clearance Manager and Supervise with daily task planning and team coordination
Act as the first point of escalation for operational or customs-related issues
Lead onboarding and training of new team members
Review and improve processes to increase efficiency, enhance performance and reduce duplication
Implement and manage customer authorisations, ensuring correct clearance procedures and ensure accuracy of customs data entered
Ensure internal processes and compliance requirements are consistently followed
Build strong knowledge of customer requirements to ensure effective service delivery
Work closely with operational teams to ensure timely and correct information flow
Attend meetings and training sessions as required
Produce customs and ad-hoc operational reports
Provide hands-on support and cover within the team when needed

Skills & Experience

Minimum 3 years experience in customs procedures and compliance is essential
Strong interpersonal skills with the ability to support and improve team performance - prioritise, delegate and plan workloads
Highly organised with excellent attention to detail
Comfortable working in a high-volume, deadline-driven environment
Proactive approach with a strong sense of ownership and accountability
Clear verbal and written communication skills
Flexible, adaptable and solution-focused
Previous supervisory or team-lead experience is an advantage

Benefits

Career development opportunities
Five weeks of annual leave
Bonus Scheme
Pension scheme
Service awards and benefits

Airport Staff

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Customs Office Supervisor