Does the international trade environment for e-commerce interest you?
Do you want to learn and grow with a team that delivers parcels to 190+ countries worldwide from EU?

We are the Amazon Global Logistics team in Europe and are looking for an Operations Specialist to join our Customs Brokerage team. As part of this team, your role is pivotal in pioneering new ways of thinking, designing, and delivering innovative solutions impacting customers across the world.

As an Operations Specialist for EU Customs Brokerage, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon teams and external Customs Brokers. You will manage cross-border customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

Key job responsibilities
• Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple Customs Brokers.
• Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
• Ensure that Brokers and the cross-border network is fully compliant with external and internal trade regulations and policies.
• Lead Weekly Business Reviews (WBRs) with Brokers to address day-to-day performance issues and Quarterly Business Reviews (QBR’s), involving senior management, to discuss strategic and tactical initiatives.
• Identify at-risk operations and develop/execute contingency plans to minimize service failures.
• Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
• Work closely with Brokers to develop plans for Peak periods and provide on-site support where required.
• Support the operational component for new Broker onboarding and product launches that add value for customers and/or Amazon.

A day in the life
As an Operations Specialist for EU Customs Brokerage, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

About the team
The Global Logistics team innovates, builds, and operates cross-border e-commerce shipping, fulfillment, and customs capabilities to enable global growth. The team manages Amazon’s global delivery offering across 200+ countries, serving a diverse and unique set of customer needs.

Cross-border B2C is a foundational piece of Amazon’s international consumer business, serving customers across 190+ countries. The uniqueness of this team is the impact that we create to millions of customers across 190+ countries. Not every time in one's career one would get an opportunity to serve customers across the world. The Global Logistics Operations team has a startup culture, where we think new, own and innovate on behalf of our customers. we are never afraid of experimenting and failing fast whilst being right a lot. We want to be known as a team that is reliable, trustworthy and thinking long term for our customers and businesses. Basic Qualifications: - Bachelor's degree or equivalent, or experience in an industry role
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in e-commerce/online companies in fraud/risk control functions Preferred Qualifications: - Experience solving complex investigations or escalations
- Experience in SQL data manipulation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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