Company Description

At Bethan Customs Consultancy, we empower you to navigate customs compliance with ease. Our goal is to be your trusted partner, offering tailored solutions, clear guidance, and reliable support, so you can focus on what matters most to your business. Because let’s face it #customsiscool when you’ve got the right team by your side

Our Values

At Bethan, our values are at the core of everything we do. To thrive here, you must genuinely embody these principles every day:

We Care – About our people, our clients, and the work we do.
We Trust – In each other, fostering integrity and collaboration.
We Embrace Change – Adapting, evolving, and staying ahead.
We Are Curious – Always learning, growing, and pushing boundaries.

If these values truly resonate with you, we’d love to hear from you!

The Role

Team Bethan is growing, and we’re looking for someone organised, efficient, and people-focused to join us!

This role is all about supporting a positive customer experience by:

• Coordinating documentation between clients, colleagues, and third parties

• Preparing training documentation packs

• Helping our team deliver smooth, clear, and compliant customs processes

We’re looking for someone who is:

Highly organised with great attention to detail

Friendly, professional, and a real team player

Comfortable juggling priorities and keeping things on track

Overall Responsibility

The Customs Documentation Coordinator plays a vital role in ensuring a positive customer experience by coordinating the flow of accurate documentation between clients, third parties, and the internal team. By managing and checking essential paperwork, this role enables colleagues to carry out customs processes smoothly, ensuring compliance, efficiency, and client satisfaction.

Key Areas of Responsibility

Operations

• Act as the first point of contact for gathering, checking, and coordinating customs documentation from clients and third parties.

• Ensure that all required documentation is complete, accurate, and delivered within agreed timelines.

• Liaise with colleagues across the operations team to provide them with the documentation and information they need to perform their roles effectively.

• Maintain clear and professional communication with clients to support a positive customer experience.

• Track and monitor the progress of documentation workflows, highlighting and resolving potential delays or issues.

• Support colleagues by preparing documentation packs, updating records, and ensuring alignment with compliance requirements.

• Contribute to the continuous improvement of documentation processes, helping to streamline workflows and enhance service delivery.

• Prepare and organise training documentation packs to support client learning sessions

• Monitor and manage client mailboxes

• Supporting Bethan Operations as and when required

• Attending meetings and business seminars as requested

HSEQ

• Review and follow company QMS procedures – alerting management if you become aware of discrepancies

• Job specific procedure creation and amendments.

Communications

• Assist with PR & Marketing campaigns as requested

• Share ideas for company Newsletter, social media or other marketing mediums.

This is a part-time role - perfect for anyone who loves keeping things on track - no previous customs experience needed, just your organisational skills and energy!

Bethan Customs Consultancy

Latest Jobs

Customs Documentation Coordinator