We are seeking an experienced Import Export Documentation Manager to join with our client based in Dubai, UAE. This is for a shipping and freight forwarding sector.

Job Requirements:

Bachelor’s degree in Logistics, Supply Chain, Business Administration or related discipline.

Minimum 7–10 years’ total experience in shipping, freight forwarding or liner documentation — with at least 3 years in a supervisory/managerial role.

Strong working knowledge of import/export procedures, Bills of Lading, D.O. issuance, MCN, IMDG regulations and SOC operations.

Proven experience with reconciliation processes for demurrage and export advancements.

Experience working with TMS/ERP/line-haul booking systems and ability to liaise with IT/support teams for system issues.

Demonstrable track record of stakeholder management: principals, agents, port authorities and customers.

UAE / GCC experience and familiarity with local port/terminal procedures preferred.

Preferred if:

Professional certification (e.g., FIATA, customs/clearing certifications) is there
Experience in an NVOCC / shipping line environment.
Exposure to SAP, GENISIS or similar Shipping ERP systems.

Job Responsibilities:

Lead and mentor the Documentation & Customer Service team by setting clear goals, conducting performance reviews, and ensuring adequate staffing/coverage.
Oversee all documentation activities including timely issuance of Delivery Orders (DOs), Bills of Lading (BL), import/export filing, IMDG bookings, and SOC documentation to ensure full regulatory compliance.
Manage financial reconciliations for import demurrage and export advances, monitor overdue accounts, and prepare reconciliation reports for HQ.
Approve Import MCNs, supervise container release, import manifest filing, vessel closing, and coordinate salvage/loss cases with vendors and insurance teams.
Ensure effective vendor and service provider management by monitoring SLAs, resolving system/IT issues, and coordinating with overseas agencies, ports, and local contacts.
Conduct customer meetings to resolve disputes, enhance processes, and maintain strong client relationships.
Implement process controls to ensure 100% compliance with audit and regulatory standards.
Provide regular management reports and KPIs to the COO and HQ, covering demurrage metrics, DO issuance timeliness, customer satisfaction, and SLA performance.

Caliberly - Recruitment Agency

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Documentation Manager (Import & Export)