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Department: Grocery Sales Division

Reports To: Director of National Accounts, GSD

Travel Required: up to 25%

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

The Sr. National Accounts Manager role is responsible for managing and growing national or major retail/grocery accounts by executing sales strategies that drive profitability and ensure customer satisfaction. Develops strong relationships with key decision-makers, leverages data-driven insights to identify opportunities, and collaborates cross-functionally to optimize account performance.

Function Related Activities/Key Responsibilities

Owns and manages sales execution for assigned national or major retail/grocery accounts, ensuring alignment with company goals and customer needs.
Develops relationships and conducts sales calls with key decision makers at Sam’s Club, delivering compelling presentations on pricing, products, and promotional programs.
Analyzes sales data and customer trends to identify opportunities for growth and increased account penetration.
Develops and implements omni-channel sales strategies to meet or exceed sales targets and key performance indicators (KPIs).
Oversees customer Joint Business Planning
Optimizes promotional trade spend to maximize margin, revenue and volume growth.
Oversees execution of National Retail Account resets and new store setups to ensure seamless implementation.
Collaborates with cross-functional teams, including Marketing and Supply Chain, to optimize inventory planning, pricing strategies, and promotional execution.
Supports the development of long-term strategic planning, annual operating plans, and major product launches.
Represents the company at key industry events, trade shows, and association meetings to enhance visibility and business development.
Prepare regular sales reports, providing insights on sales performance, trends, and growth opportunities.
Ensures compliance with pricing strategies and promotional trade programs aligned with company objectives.
May be requested to perform different or additional duties as assigned.

Position Requirements

High school diploma or equivalent required.
Bachelor's degree in related field from four-year college or university preferred.
3 years of successful CPG sales experience in the retail/grocery industry; OR equivalent combination of education and experience
- Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
Strong knowledge of Sam’s Club systems, particularly Retail Link, MADRID 2.0, Quest and IDM required. Experience with Circana or IRI is preferred.
Fluent in Microsoft office
3-5 years’ experience selling directly to Sam’s Club
Valid driver’s license.
Advanced account management with track record of success

Desired Competencies

Customer Centric
Results Oriented
Business Acumen
Strategic Thinking
Collaborates

These competencies ensure the individual can drive sales, foster customer relationships, navigate complex retail environments, and execute strategic initiatives effectively.

Physical Demands/Work Environment

Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

Frequently required to sit.
Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet.

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

Community Coffee

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