Customs Brokerage Supervisor (Bilingual Mandarin)

Location: London, UK

Employment Type: Full-Time, Permanent

Salary: £40,000-50,000/ Year

Industry: Transportation, Logistics, Supply Chain and Storage

Key Responsibilities:

Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
Guide the team in resolving complex customs issues and continuously optimize operational workflows and standard procedures.
Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.

Requirements:

Basic Requirements

Chinese speaking/background with legal entitlement to work in the UK.
Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC) due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
On-site position based near London Heathrow Airport.

Work Experience

3+ years of experience in UK customs brokerage or international logistics customs operations.
Clearance experience is required, but we are open to considering junior/mid-level candidates as long as they have foundational customs knowledge.
Proven team management experience with a track record of leading a customs team in daily operations.
Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.

Professional Competencies

Familiar with UK import/export clearance processes and HMRC regulations.
Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
Ability to independently handle customs inspections, clearance exceptions, and customer complaints.
Strong risk identification ability and compliance awareness.

Core Competencies

Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused.
Excellent team management, communication, coordination, and customer service skills.
Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.

What We Offer:

Competitive Compensation: Base Salary £40,000 – £50,000 per annum (commensurate with experience)
Bonus: Annual Performance Bonus (Discretionary / Performance-based, non-guaranteed)
Benefits: Statutory Pension scheme & 20 days paid annual leave + 8 UK bank holidays
Growth: Strong career development opportunities and training
Platform: A stable, growing international logistics platform with a professional team

Comrise

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