Job Description

Exports Market Service Owner

Location: St James Gate, Dublin

Contract: 12 month fixed term contract

Closing Date: 12th November 2025

About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company known for our wonderful collection of iconic brands such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Guinness and more. Bring your passion and use your curiosity as you explore, collaborate and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating!

About The Function

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About The Role

The Export Market Service Owner will be based at our St. James’s Gate, Dublin location and will play a critical cross-functional role, providing flexibility to focus on the right customers, products, and processes at the right time.

You will build and maintain strong relationships with customers across global markets, production sites, and third-party freight service suppliers, representing the customer within Diageo and ensuring their needs are consistently met. Integrity, engagement, and alignment with Diageo’s Values and Capabilities are central to this role.

This role requires excellent influencing and communication skills, both written and verbal, with the ability to build trust, collaborate as a team player, and operate independently when required. You will resolve conflicts constructively, support colleagues, and apply rational, logical problem-solving approaches. You will also identify opportunities to challenge current ways of working, striving for simpler, faster, better solutions, and sharing these improvements with the wider team.

Responsibilities

Reporting to the Customer Service Team Leader, the Export Market Service Owner is responsible for the full order-to-cash process in line with CARM principles and serves as the first point of contact for all customer issues. This includes:

Representing the customer on product change projects, QIR processes, and order prioritisation during supply constraints.
Ensuring timely updates and resolution of all customer service issues.
Handling export customs processes and systems, including relevant KPIs and reporting.
Collaborating closely with shipping lines to ensure on-time, in-full (OTIF) delivery to customers.

Key Responsibilities

Develop and maintain effective working relationships with market personnel and service providers to ensure market requirements are met in line with Service Level Agreements (SLAs) and Partnership Agreements.
Demonstrate a strong understanding of market complexities and products, resolving all export issues while maintaining full administration processes (OTC, SMR, SAP & SAP Customer Data, C&E, Pricing).
Manage and deliver all Customer Service KPIs for assigned markets.
Through the QIR process, manage the interface between the customer and Quality department for market quality issues, coordinating timely resolution with Quality and production facilities.
Ensure compliance with Diageo policies and regulations (CARM, CT-PAT, H&S, etc.).
Manage all freight processes to select appropriate services at optimal cost and identify any special pre-shipment requirements.

About You

We’re looking for someone who thrives in a fast-paced, customer-focused environment and has the skills and experience to handle exports, logistics and customer service with confidence and professionalism.

Within The Successful Candidate We Are Ideally Looking For

Educated to Leaving Certificate standard or equivalent, with 3rd level qualifications a plus, or equivalent experience in a customer service or shipping environment.
Experience in exports, freight documentation and terminology.
Strong customer relationship and supplier/vendor management skills.
High competency in SAP, Excel, Word, and other relevant systems.
Knowledge of Customs & Excise requirements, market-specific legislation, and international shipping documentation.
Understanding of International Trade processes and compliance requirements.
Customer-service oriented with strong communication and interpersonal skills.
Ability to work effectively as part of a team and independently when needed.
Strong problem-solving skills, logical thinking, and attention to detail.
Experience or understanding of Supply Chain processes, including planning, replenishment, make-to-order fulfilment, manufacturing, and materials/services supply, is desirable.

Working with Us

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

If you require a reasonable adjustment, please ensure that you collect this information when submitting your application.

Worker Type

Regular

Primary Location:

St James Gate

Additional Locations :

Job Posting Start Date

2025-10-28

Diageo

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Exports Market Service Owner