Key Account Manager – Global Freight Forwarding (Dubai/UAE)

Multi-million $ strategic accounts | Average client relationship 10+ years | FMCG, Events, Consumer/Retail, Ambient/Chilled, High-Value, Energy

A global freight forwarding company is hiring a Key Account Manager to own and grow a portfolio of long-standing, multi-million dollar accounts (average client relationship 10+ years). You’ll be the commercial lead for key customers across FMCG, Events, Consumer/Retail, Ambient & Chilled logistics, High-Value Goods, and Energy.

This is a high-trust role: protect the relationship, run senior stakeholder meetings, and drive growth through upsell and cross-sell across air, sea, road, warehousing and value-added solutions.

What you’ll be doing

Manage strategic, high-value accounts with complex supply chain requirements
Build strong relationships with decision-makers (Supply Chain, Logistics, Procurement, Finance)
Lead service reviews, QBRs, and commercial meetings with clear agendas and actions
Upsell and cross-sell: new lanes, additional services, warehousing, time-critical, temperature-controlled, insurance, customs, project logistics
Coordinate internally with operations, customer service, pricing, and finance to deliver consistently
Handle escalations professionally (service issues, delays, claims) and protect the relationship
Manage renewals, contracts, rate reviews, and commercial negotiations
Maintain account plans, forecasting, and pipeline visibility

What we’re looking for

Key Account Management experience within freight forwarding/logistics (must-have)
Strong commercial capability: you can grow accounts without burning trust
Confident communicator who can lead meetings and influence stakeholders
Experience with at least some of: FMCG, retail/consumer, events logistics, temperature-controlled (ambient/chilled), high-value cargo, energy
Highly organised, responsive, and calm under pressure

Why this role

Global platform + serious account portfolio
Long-term client relationships with real room to expand share of wallet
High visibility and measurable commercial impact

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Key Account Manager – Global Freight Forwarding (Dubai/UAE)