Role: Field Operations Administrator/Coordinator

Location: Frankfurt, Germany

Salary: €30-45K (negotiable dependent on experience)

Package/Benefits: Company Car, Pension, Working Equipment (Phone, Laptop etc)

Type: Full-time - On client site client

Our client is a European local delivery platform, providing field technical services including infrastructure technical support, field maintenance, installations, networking support, and professional services, ensuring highly customized and flexible solutions tailored to individual customer needs.

They are seeking a motivated and skilled Field Operations Admin/Coordinator to join their team in Frankfurt. This role is perfect for individuals who thrive in a collaborative environment.

Key Responsibilities:

Serve as the central point of contact between customers, service providers, and internal departments
Coordinate all IT-related service assignments
Manage the customer database
Ensure compliance with and monitor contractually agreed services
Plan and oversee various IT projects
Create documentation and reports
Handle media management
Coordinate spare parts logistics

Required Knowledge/Experience:

Some understanding of data center processes and servers
Experience with IT ticket systems (preferably ServiceNow)
Proficient in Microsoft Office365 for creating reports and statistics
Strong service orientation and customer focus
Excellent communication skills
Fluent English (Professional) - Mandatory
German language skills - Advantage
Possession of a Class B driving licence - Advantage but not mandatory

If you feel this is a good match for your profile, apply now for a confidential chat!

Excelerate

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Field Operations Coordinator - Frankfurt - €30-45K