OPERATIONS ASST. MANAGER (Retail & Online Store)

SALARY: 15,000 – 18,000 AED

We’re seeking an experienced and detail-driven Operations Assistant Manager to support and optimize the daily operations of our growing online and retail distribution business. This is a mid-level leadership role for someone who can manage workflows, spot operational issues before they escalate, and keep everything, from inventory to customer experience, running like clockwork.

Core Requirements:

· Bachelor’s Degree in Operations, Supply Chain, or a related field

· Minimum 5+ years UAE experience, with at least 5 years in retail, e-commerce, or logistics

· Strong leadership, communication, and problem-solving skills

· Hands-on experience with Shopify, CRM systems, and e-commerce tech

· Prior experience in managing teams and coordinating cross-functional departments

· In-depth understanding of logistics, supply chain planning, and fulfillment

· Solid troubleshooting skills—especially in spotting and resolving website or code-related issues

Key Responsibilities:

1. General Operations Support

· Oversee all daily operations: e-commerce site, retail distribution, CRM, inventory, and delivery flow

· Ensure smooth internal workflows and task execution

2. Inventory & Supply Chain Management

· Monitor inventory levels, supplier timelines, and restocking schedules

· Support in planning and procurement (with operations director) to avoid stockouts or overstocking

3. Order Fulfillment & Logistics

· Coordinate with 3PL providers and delivery partners to ensure all systems are running smooth and up to date

· Resolve delivery issues, streamline processes, and maintain logistics KPIs

4. Customer Experience

· Work closely with the customer service team to ensure excellent post-purchase support, delivery timings

· Assist in resolving operational complaints or escalations

5. Technology & Automation

· Identify and report website bugs, broken codes, or system errors to IT team

· Support CRM, automation tools, and e-commerce platform improvements

6. Supplier Negotiations & Budgeting Support

· Help manage vendor communications, price quotes, and purchase planning

· Track operational costs and highlight savings opportunities

7. Team Coordination

· Lead daily task alignment among ops, warehouse, and fulfillment staff

· Onboard new team members and share best practices ( CS agents, admins)

8. Compliance & Quality Control

· Maintain SOPs, regulatory documentation, and safety guidelines

· Assist in upholding product, packaging and service quality standards. Request QA reports from warehouse partners when needed.

9. Reporting & Insights

· Prepare operational reports and track performance metrics

· Identify inefficiencies and support process improvement initiatives

10. Import & Export

· Assist with global shipments, customs documentation, and freight schedules

· Coordinate international trade requirements and vendor follow-ups

The Retail Operations Manager must meet the following basics:

· A comprehensive understanding of the logistics system

· Experience in end-to-end process management

· Excellent Communication, Leadership & Management Skills

· Strong problem-solving

· Solid troubleshooting skills

· Familiarity with leading e-commerce platforms ( Shopify)

· Experience in online store sales

PLEASE APPLY ONLY IF YOU MEET THE ABOVE CRITERIA!

Health Nag

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OPERATIONS ASST. MANAGER (Retail & Online Store)