Job Title - Operations – Import Customs Clearance Coordinator

Department - GBO (Customs Clearance)

Reports to - Team Lead

JOB PURPOSE

In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts.

To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers’ needs.

Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

GENERAL RESPONSIBILITIES

Accurate input of order data via various in house and HMRC associated systems
General administration
Assisting colleagues in maintaining effectiveness of Customs data entry
Dealing with telephone and email queries
Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
Monitoring of guarantees and closure of associated documents alongside HMRC and clients
Analyze and assist with solving operational problems and provide guidance to customers and colleagues as and when required

ADDITIONAL RESPONSIBILITIES

The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

MANAGERIAL RESPONSIBILITIES

None

KEY CONTACTS

Internal staff
Suppliers
Customers

SPECIAL WORKING CONDITIONS

None

PERFORMANCE INDICATORS

As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)

BUDGET RESPONSIBILITY

None

WORKING HOURS

Mon-Fri 09:00 – 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
Cover out of office hours callout when required
Additional hours as and when required

COMPETENCIES FOR THE ROLE

TECHNICAL SKILLS

Desirable

Knowledge of GB Import customs clearance formalities and associated computer systems
Knowledge on the CDS (Customs Declaration System), HMRC system

PERSONAL SKILLS

Essential

Excellent planning and organisational skills
Excellent communication skills
Self-motivated and able to work without supervision
Experienced team player
Able to work under pressure
Enthusiastic and driven to achieve targets and objectives
Excellent customer service skills

LANGUAGE SKILLS

Essential

Excellent verbal & written English

COMPUTER SKILLS

Essential

General computer skills, inc.Excel

EDUCATION/QUALIFICATIONS

Essential

Good standard of general education

PROFESSIONAL EXPERIENCE / SKILLS

Desirable

Experience in Excise clearance requirements
experience in import customs formalities.

Hillebrand Gori UK Ltd.

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Operations – Import Customs Clearance Coordinator