Company Overview:

ISTIM Metals is a leading global warehousing company for non-ferrous metals traded on Futures exchanges, especially the London Metal Exchange (LME). As an exchange warehouse operator, ISTIM Metals has developed a wide range of expertise in moving/storing commodities and general cargo with services including Storage and Handling, Inbound Logistics, Outbound Logistics, and Value-added Services to facilitate inbound/outbound requirements.

Position Summary:

We are looking for an experienced Logistics Executive to manage marine freight bookings and customer service operations within the Company. The role involves coordinating shipments, liaising with LME-approved warehouses and 3rd party operators, and working with clients on end-to-end logistics solutions with a strong emphasis on compliance, customer satisfaction, and timely delivery.

Essential Duties and Responsibilities:

Marine Freight Booking and Management

Arrange and manage marine freight for shipments, including negotiation with shipping lines/forwarders and booking cargo space.
Ensure full compliance with Incoterms and shipping regulations for metals transport.
Coordinate with carriers, forwarders, and brokers to manage schedules, costs, and documentation.

Storage and Warehouse Coordination

Liaise with LME-approved storage facilities and third-party logistics providers for the movement and storage of metals across ISTIM Asia locations.
Oversee inbound and outbound transfers to/from warehouses, ensuring accurate weight, quality, and ownership documentation.
Working closely with ISTIM India team to ensure data are inputted correctly, working closely with the Service provider to ensure all customs documentations are accurate.

Customer Service

Act as the primary contact for clients regarding shipment updates, documentation, and logistics queries.
Manage customer bookings, inquiries, and complaints professionally to ensure high service levels. Advising on any unforeseen charges and assisting clients to minimize them.
Provide regular shipment tracking updates and proactive communication to customers regarding timelines and potential issues.

Documentation and Compliance

Prepare and verify all shipping and customs documents such as Bills of Lading, Shipping Instructions, Certificates of Origin, and Detailed packing list.
Maintain accurate records for audit, regulatory, and operational purposes.

Internal Coordination and Reporting

Work closely with the Commercial, Accounting, and Warehouse operation teams to align logistics planning with trading activities.
Produce cost reports, analysis of profitability and customer service feedback for management review.
Monitor freight and storage costs trend, identifying opportunities for optimization.

Qualifications:

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
5+ years’ experience in international logistics, preferably within commodities warehousing, or marine freight sectors.
Knowledge of LME procedures, warrant management, and metals storage operations is highly preferred.
Strong understanding of marine freight booking processes, INCOTERMS, and customs clearance.
Excellent customer service with a solution-oriented mindset.
Possesses strong written & verbal communications, organizational and interpersonal skills
Proficiency in logistics and inventory management systems; experience with LME systems (e.g., LMEsword) is a plus.
Highly organized with strong attention to detail and ability to work in a fast-paced environment.

ISTIM Metals

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