ROLE OVERVIEW

We are seeking an organised, detail-oriented Customs Co-ordinator to join our fast-paced freight forwarding team. This role is central to ensuring shipments comply with all customs regulations, moving efficiently across international borders. The ideal candidate will have experience in customs procedures, excellent communication skills, and the ability to thrive under pressure. You’ll work closely with operations, customers, and HMRC to ensure smooth customs clearances for imports and exports.

KEY RESPONSIBILITIES

• Complete and submit accurate import/export customs declarations in a timely manner.

• Ensure compliance with HMRC and other regulatory bodies for all shipment types.

• Manage customs processes including IPR/OPR, SIEL/OIEL licensing, AEO standards, and transit procedures.

• Liaise with internal departments mainly but on occasions with customers directly to obtain necessary documentation and resolve queries.

• Track and monitor shipments through the customs process, resolving any issues or delays.

• Maintain accurate and up-to-date records in compliance with legal and audit requirements.

• Use in-house systems and software platforms ASM Sequoia to process customs entries.

• Stay updated on customs regulations and industry changes.

• Support internal teams with customs-related guidance and documentation reviews.

• Escalate non-compliance or procedural issues to the Customs Manager when necessary.

• Assist with audits, reporting, and KPI tracking for the customs function.

PREFERRED SKILLS

• Proven experience in a customs clearance or freight forwarding role is essential.

• Strong knowledge of UK customs procedures, tariff classifications, valuation, and import/export controls.

• Familiarity with customs systems such as ASM Sequoia, CHIEF, CDS, or similar platforms.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• High attention to detail and excellent data accuracy.

• Excellent written and verbal communication skills.

• Strong problem-solving skills and ability to work under pressure.

• Team player with the ability to work independently and manage multiple priorities.

• Knowledge of carnet entries, excise movements, and bonded warehousing.

• Completing post entry amendments

• Liaising with HMRC.

NX GROUP (NIPPON EXPRESS GROUP)

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