Handle check in procedure and follow admission instruction.
Greet, receive and bid farewell guests at Entrance and Reception
Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
Carry out regular checks of all areas.
Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively.
Take care of lost and found items and the related documentation.
Handle confidential information, including guest records, with a high degree of integrity.
Responsible for answering the telephone line and taking appropriate immediate action.
Maintain accurate records including cash flows and receipts.
To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
To undertake other jobs assigned by supervisor from time to time including but not limited to Meet & Greet Services, as defined below:
Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding their flight.
Check if the passengers have all their luggage and travel documents and assist them with luggage where appropriate.
Coordinate with related parties to ensure smooth service such as Wheelchair, accommodation and transportation.
Liaise with Security, Customs and Luggage department.
Escorts passengers through security, customs including Lounge if relevant.
Keeping passengers updated about flight change, delay, cancel or gate change.

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Passenger Service Agent