Responsibilities

Oversee end‑to‑end export, import, and transshipment documentation processes to ensure accuracy, efficiency, and full regulatory compliance.
Manage the complete documentation cycle from booking confirmation to the issuance and release of Bills of Lading and Sea Waybills.
Ensure strict adherence to RCL SOPs, international trade regulations, and country‑specific documentation requirements.
Lead, guide, and supervise the documentation team to maintain high standards of accuracy, productivity, and service quality.
Review, validate, and endorse critical documents such as Bills of Lading, certificates, and customer‑specific documentation.
Monitor vessel cut‑offs and operational timelines to ensure timely submission of all documents and prevent delays or penalties.
Coordinate closely with Customer Service, Operations, Trade/Network, and Finance teams to maintain smooth workflow and effective issue resolution.
Liaise with freight forwarders, NVOCCs, shippers, consignees, customs, and port authorities to ensure seamless documentation handling.
Identify process gaps and drive continuous improvements to enhance documentation workflows and operational efficiency.
Ensure high data accuracy across all documentation systems, including DCS, Dubai Trade platforms, and EDI interfaces.
Support compliance with SOLAS VGM, manifest regulations, and other global shipping and maritime standards.
Handle documentation escalations, discrepancies, and corrections promptly to maintain customer satisfaction and avoid service failures.
Prepare documentation reports, KPIs, and audit materials to ensure transparency, governance, and performance tracking.
Train and develop team members on documentation standards, systems, procedures, and updated regulatory requirements.

Qualifications

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Maritime Studies, or a related field.
4-6 years of experience in shipping, logistics, maritime operations, or back-office operations.
Strong knowledge of shipping documentation, import/export regulations, and customs compliance.
Strong leadership, team management, and coaching skills.
Experience with ERP or shipping/logistics systems is an advantage.

Location: Work-based in Dubai

Regional Container Lines Public Company Limited

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Documentation Manager (Work based in Dubai)