Job Title: Chief Information Officer

Employer: Revenue (Ireland)

Location: Dublin

Closing Date: 3pm, Thursday, 29th May 2025

Salary: Starting at €166,473

About the Employer:

The Office of the Revenue Commissioners is the Irish Tax and Customs administration. It plays a critical role in securing Ireland’s fiscal, social and economic foundations. Its mission is “to serve the community by fairly and efficiently collecting taxes and duties and implementing customs controls.”

Revenue is a highly decentralised organisation with a staff of just over 7,000 based in over 90 offices across the country and deals with over 4 million personal and business customers. In 2024 over €150 billion gross was collected in taxes, duties and other charges. Revenue also plays a significant and influential role in relation to international tax and customs agreements and conventions and represents Ireland in a broad range of EU, OECD, WCO, IOTA and other international fora.

About the Role:

Revenue’s Chief Information Officer (CIO) is a key member of the senior strategic leadership team reporting to the three Commissioners. The CIO is responsible for the leading and directing provision of secure, reliable and quality information and communications technology and digital services to the Organisation and its customers. Revenue is critically dependent on its ICT and digital systems and has developed and operates a range of sophisticated ICT-enabled business systems to support the administration of tax and customs. Revenue has excellent business and ICT alignment, and a key role of Revenue CIO is to maintain and further develop this essential alignment. ICT and digital are at the heart of reducing labour-related processing and contact costs, and of securing an increased return from Revenue’s compliance, audit and enforcement activities.

The Revenue CIO is focussed on improving Revenue processes through the strategic, innovation and effective use of technology. The CIO also actively ensures the impact of system issues are addressed and understands the associated risk of reputational damage arising from ICT issues. It is important that the CIO can build relationships with suppliers and vendors and use these relationships to benefit from their global knowledge bases and maximise Revenue’s return on investments while minimising costs. The CIO also has an important role to play in supporting ICT initiatives and strategies across the wider public service, and, in particular, Connecting Government 2030, the Digitalisation of Public Services dimension of the national digital strategy, Harnessing Digital – The Digital Ireland Framework.

The Revenue CIO is also responsible for Logistics Branch which has a broad set of functions including managing Revenue’s accommodation requirements, sustainability and the operation of the State Warehouse with natural ICT overlaps such as procurement, printing & mailing and business continuity. The Revenue CIO is also a key member of Revenue’s Risk Management Committee. The Division has ten Principal Officer led branches with a staffing of over 500 Revenue staff augmented by c.360 external ICT staff based in Dublin, Limerick and Castlebar.

About You:

As well as the key competencies for the Assistant Secretary grade, the person appointed will:

• Have significant recent senior management experience, including leading and managing teams in a large and complex organisation.

• Demonstrate a proven track record of providing strong strategic leadership to large teams, supporting and giving direction to the building of capability, capacity and organisational culture so that the Division delivers to a consistently high standard of performance, accountability and integrity, assured by robust governance and oversight controls.

• Have a proven track record of significant results delivery in a demanding work environment supported by effective evidence-based decision-making, ensuring resource optimisation and prioritisation both to deliver on current strategic and business priorities and needs, and to meet changing and emerging needs into the future.

• Have excellent ICT and digital skills and experience in strategic management of large, complex ICT and digital environments and a proven track record in delivering large scale ICT projects and systems underpinned by robust governance driving strong portfolio, programme and project management.

• Have a working knowledge of relevant national and EU legislation such as GDPR, EU AI Act, etc.

• Have excellent staff and stakeholder engagement, communication, networking and influencing skills, demonstrated at a senior level.

• Have a proven ability to positively collaborate and influence and lead effectively internally and in interdepartmental or cross organisational groups.

• Be active and innovative, with a record of proven career achievement to date, particularly regarding modernisation, implementing technological and other solutions to simplify processes, sustainable change and performance improvement.

• Be a leader who can support, challenge and collaborate with independent minded senior managers, technical experts, technology vendors and service suppliers.

• Be capable of influencing, developing and implementing relevant initiatives across the broader whole-of-government agenda, such as the Better Public Services, Connecting Government and strategies and Digital Inclusion Roadmap.

• Have the personal drive, energy, enthusiasm and desire to maximise the performance and effectiveness of the Division and Revenue.

• Be accountable for the Division’s performance to the Revenue Board.

The closing date for receipt of completed applications is 3pm on Thursday, 29th May, 2025.

We are committed to a policy of equal opportunity and encourage applications under all nine grounds of the Employment Equality Act.

Revenue (Ireland)

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Chief Information Officer