Key Accountabilities

Customs & Operations Coordinator working within a multi-modal Operations team, transacting and arranging the smooth transportation of goods whilst providing the highest level of customer service.

Tasks and Responsibilities

Handling customs clearances within the brokerage team daily import and export trailers
Planning and arranging freight for all controlled business across Europe, on dedicated and groupage services
Invoicing files out to clients as per the billing sheets
Monitoring and analysis of SEKO HMRC systems to ensure compliance and improve service levels
Checking of invoices and back-up in files
Sending of invoices and back-up to clients
Obtaining supplier invoices and accruing in jobs
Resolving client queries effectively and efficiently
Operational Support for all transport modes
Customs entry compliance
Monitoring and reporting KPI’s
Resolving internal queries and adapting new processes
Run outstanding report of jobs left to be billed weekly
Complete billing and invoicing within 7 days of shipment delivering
Complete all month end billing by deadline each month
Solution Orientated
Continuous Improvement
Customer Focused
Fully compliant

Skills

Excellent communication skills, both verbal & written
Ability to prioritize & multitask; willingness to delegate
Ability to work independently as well as in a team setting
Good knowledge of Excel
General MS Office application knowledge
Proven analytical & problem solving skills

Qualifications and Experience

Customs knowledge is required, import and export is desirable
Ability to use ASM Sequoia is required, Cargowise experience is desirable
General freight forwarding knowledge is desirable but can be developed on the job
Good general understanding of logistics
Punctual
Attention to detail
Intuitive
Hardworking
Able to meet strict deadlines and KPIs

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Customs and Operations Coordinator