Are you a good match?

You bring strong expertise in operations and distribution management, ideally within a luxury or retail environment. Strategic yet hands-on, you make thoughtful decisions, consult relevant stakeholders, and move forward with confidence and integrity. Adaptable and forward-thinking, you identify new opportunities, propose innovative solutions, and continuously refine processes to enhance efficiency and service excellence. With high ethical standards and a collaborative spirit, you lead by example, aligning teams toward shared goals and ensuring operational coherence with the Maison’s long-term vision.

What are we expecting from you?

Role

Reporting to the Operations Director, you will play a pivotal role in overseeing all valuables and non-valuables movements across the Middle East network, ensuring operational excellence, process efficiency, and full compliance with Maison and Group standards. You will act as a key partner to commercial, logistics, and client experience teams, driving seamless execution, collaboration, and continuous improvement across all operational activities. To that extent, you will:

Lead and coordinate key operational projects, including market integrations, trade flows, and process enhancements, in alignment with Richemont and Maison teams
Oversee sales administration for internal and external boutiques, ensuring accurate stock transfers, invoicing, partner database management, and end-client order follow-up
Support Events, CRM, VM, and Client Experience teams with logistics guidance and compliance coordination, including High Jewelry movements within the region
Ensure operational compliance and best practices for transport, customs clearance, and storage across GCC countries, India, and Türkiye
Drive continuous process improvement and cost optimization through analysis, reporting, and collaboration with logistics and IT teams
Prepare and monitor operational dashboards, invoicing reports, and logistics performance indicators to ensure visibility and efficiency

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the Operations Director, 2 regional counterparts, and HR Director.

Van Cleef & Arpels

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Head of Operations & Distribution