Job Description
Scope
Provid i ng a professional f r eight forwarding service to our customers, delivering solutions and executing customer orders in accordance with their requirements and / or procedures based on PSA BDP Ethics.
Responsibilities
- To provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients
- Effectively manage Ocean Export LCL and FCL shipments from start to finish
- Punctual and flawless order handling and documentation
- Follow SOP's and update accordingly
- Submitting VGM through CNS & Destin8
- Prepare and complete full export documentation and sending prealerts within set KPIs
- Submitting AMS / ACI / ISF for relevant shipments
- Sending EDI bookings and SI to carriers
- FCL and LCL Quotations upon request
- Manage multiple shipments simultaneously while ensuring accuracy and adherence to deadlines
- Operational troubleshooting
- Non-conformance reporting in accordance with the KPI’s.
- Ensure compliance with international shipping regulations, customs requirements, and trade compliance policies
- Meeting financial end of month deadlines both accruals and sales invoices
Job Requirements
Qualifications / Experience
- + 3 years of detailed experience of logistics and forwarding operations/regulations and documentation. To include customs procedures, the h a ndling of dangerous goods and extensive knowledge of both LCL and FCL.
- Preferable a professional degree by a licensed educational institution .
Required Skills
- Attention to detail
- Strong organisational skills
- Good communication skills
- Ability to prioritise
- Accurate data entry
