Customer Service Officer - Customs & Clearance

Coordinating In/Outbound shipments for assigned Clients, to ensure agreed KPI’s are met and In/Outbound activities are processed in timely and organized manners. Creating required documentations for In/Outbound shipments. Providing KPI and other performance measurements.

Duties & Responsibilities

1. Receive and manage inbound / outbound orders in accordance with in/outland KPI’s for assigned Client.
2. Define priorities and schedule inbound & outbound volume together with other departments (WH, etc.).
3. Update on order status at least once a day.
4. Report on stock level, backorders, stock movement, ageing report and any other reports as required by the Customer.
5. Verify completeness and accuracy of shipments information.
6. Create/correct SKUs, Consignees, Suppliers info in SAP WMS.
7. Allocate orders in accordance with special requirements from the customer
8. Analyze actual shipments results.
9. Coordinate with WH supervisor on priority of orders picking.
10. Coordinate for documentation and shipments, for reconciliation of discrepancies in shipments.
11. Coordinate with customer on replenishment orders and back orders shipments.
12. Coordinate with finance department on order shipments and the back order processed.
13. Create / correct price list for each consignee; Ensure billing towards customer is accurate.
14. Preparing legal documents and correspondence required for clearing shipments.
15. Maintain accuracy, completeness, and timeliness of shipping requirements and documents.
16. Develop and maintain positive relationships with government authorities and supplier parties to overcome Clearance problems
17. Report customs clearance issues, problems and recommendations to customs clearance assistant manager on weekly basis.
18. Follow up on customs clearance agent proceedings.
19. Ensure proper delivery of shipments to the main warehouses or direct customers.

Requirements :

• CS - Customs & Clearance experience in Logistics & warehousing company
• Industry experience of minimum 5 years
• MS Office, WMS, SAP ERP, Demand Planning Software
• Very good command of English
• Customer Focus
• Analytical Thinking
• Team Work
• Results Orientation
• Attention to Details
• Time Management