Nuclera is a venture-backed biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. Nuclera's mission is to accelerate discovery by enabling rapid, easy access to functional proteins essential for drug discovery research. Our eProtein Discovery™ benchtop system accelerates protein expression and purification optimization in research labs.
We are seeking an experienced and ambitious Field Applications Specialist to help with customer deployments, provide technical problem solving and support, and aid in the sales process. You will develop a strong understanding of our technology, its current and future capabilities, and be the key person demonstrating our platform to customers. This role will require travel globally supporting our US, EU and UK customer base and operations.
As a crucial team member, you'll be comfortable navigating a dynamic and fast-growing environment, embracing change as a constant. At Nuclera, our commitment to continuous improvement is unwavering.
This role will suit an individual who has experience and drive working in a fast-paced biotech environment with a track record of execution and teamwork. You should be well versed in protein science, be able to understand customer requirements, and competently demonstrate Nuclera's value to fit customer needs.
About the role:
- This highly technical and scientific field-based role is focused on maintaining high levels of customer satisfaction and supporting on-site instrument installations, customer training and application delivery
- Develop and maintain expertise in relevant laboratory protocols, including but not limited to protein expression and analysis, microfluidics handling of biomolecules, and molecular biology techniques
- Key person to support internal technology development and knowledge transfer, including alignment of methods and internal processes
- Owning and managing customer relationships to organize, schedule and conduct product demonstrations for our customers
- Engage with relevant user laboratories to understand workflows and protocols, while building collaborative relationships for current and future applications
- Experiment design, execution, and data analysis, including report generation
- Be the primary point of contact for knowledge transfer to customers through the eProtein workflow and ensure customers are given the Nuclera experience
- Technical writing in preparation of protocols, application notes and user guides for internal and external use
- Provide application assistance, product training and system troubleshooting via phone, email, and on-site visits
- Effectively escalate, troubleshoot, track and/or resolve issues in connection with customer enquiries
- Maintaining and optimising customer satisfaction, service quality, productivity, and profitability
- Active liaison with Sales, Marketing, Product, and the wider R&D team, to facilitate sales and technical showcases, via product demonstrations meetings, presentations, conferences, webinars, workshops and training, internally and externally
- Communicate and cooperate with the US, UK and European Service Management team, and with other departments/manufacturers/suppliers
- Support building the global FAS team in relevant territories for localised support and training for our customers
- Accept and/or initiate supporting tasks in other geographical areas as well as abroad
- Work closely with a multidisciplinary team of engineers, physicists, surface chemists, software engineers and biologists to rapidly assimilate new information and apply it to your own work as we develop our platform
- Develop and apply your understanding of user needs to the process of product specification and development
Requirements
Essential:
- Well versed and conversant in Molecular Biology, Protein Expression and Characterisation, and comfortable in executing technical conversations with industry and academic Protein Science Research Groups
- Bachelor's degree in molecular biology, biochemistry, other natural sciences field, or engineering
- Experience of working in commercial technical support and/or applications development
- Strong interest in engaging with scientists to understand their workflows and challenges
- Good knowledge of laboratory health and safety requirements for safe handling of instrumentation as well as biological and chemical reagents
- A great communicator who can listen to and understand the needs of the customer
- Able to build strong relationships with customers and quickly to become a trusted partner
- A self-motivated, strategic planner who gets huge satisfaction in customer success
- Excellent attention to detail, for logistical project management, clear communication, and organisational skills
- Must be fluent in English in English, other European languages are a plus
- Demonstrates reliable and responsive communication with customers and colleagues alike
- Experience using digital business tools including Office365, project management tools and CRM systems
Desirable:
- A PhD or equivalent experience in a biotechnology, engineering, or natural sciences field. Protein Science PhD will be a huge plus!
- Capital equipment sales process experience in the life sciences market
- Experience in a drug discovery, bio-pharmaceutical, or biotech environment
- Working experience and/or existing customer relationships in North America
Benefits
What we offer:
In addition to competitive salaries, we offer a range of benefits including:
- Company bonus scheme of 5%
- Incentive stock options
- A comprehensive benefits package that includes medical, dental, vision and life insurance
- Short- and long-term disability insurance
- 401(k) retirement plan
- 25-day annual holiday allowance
- Investment in professional development and learning
- Fresh fruit, tea, coffee, and snacks in the office
- Organised summer events for staff
Car allowance and travel expenses when traveling for direct customer support standards to an FAS role.
