Trade Compliance Manager
Location: Glendale, CA (On-site)
New Office Location: Culver City, CA (December 2025)
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
What You Will Achieve
- Compliance Program Management: Implement and manage the export/import and customs compliance control policies, procedures, and resources through training programs, formal and informal communications, and process improvements. Support U.S. C-TPAT and Customs Compliance program by collaborating with key internal stakeholders, 3PLs, and Plant Managers. Respond to all local and regional government inquiries and requirements related to import and export compliance with support from corporate Legal. Serve as the company’s import and export knowledge resource. Assess regulatory changes and implement appropriate updates to global supply chain initiatives to minimize compliance risk and duty exposure. Ensure each site maintains records in accordance with local import and export laws.
- Customs, Import & Export Operations: Manage brokers used by the organization, monitor performance, address global service issues, and develop standard operating procedures. Lead and manage an active FTZ zone, including day-to-day operations, filings, processes, and technology platforms. Develop SOPs and lead transitions for new FTZs to maximize effectiveness within the supply chain while ensuring IRS and CBP compliance. Manage the US First Sale Program (USFS) with supply chain vendors. Maintain an HTS classification database, identify customs values, and ensure proper application of duty-saving programs.
- Cross-Border Supply Chain Collaboration: Work with foreign suppliers and regional business units to ensure timely export and import of goods according to U.S. and local approvals. Advise Global Sourcing and Logistics on compliance issues, notices, penalties, and inquiries from local Customs authorities. Participate in site assessments and audits, ensuring timely completion of corrective actions. Promote and support compliance training for functional employees across sites.
- Logistics & Operational Planning: Collaborate with Logistics to develop strategies supporting internal and external business partners, including distribution network planning, transportation trade lane alignment, proactive capacity planning, and system tool alignment with the business.
- Leadership Responsibilities: Lead direct report(s) and provide leadership for organizational policies, culture, and change management. Maintain confidentiality in all sensitive matters. Perform other duties as assigned.
What You Will Need
- Proficient knowledge of U.S., regional, and global import and export laws.
- Financial/accounting background is a plus.
- Possession of a Customs Broker License or CCS is ideal.
- Bachelor’s degree or higher in relevant fields preferred.
- Minimum of 5 years of experience in trade compliance, customs, or related roles. Experience in multinational corporations is highly desirable.
- High sense of responsibility and professionalism. Ability to quickly grasp new knowledge and adapt to a dynamic international business environment.
- Excellent communication, coordination, and teamwork skills, enabling effective collaboration with different departments and international partners.
- Strong problem-solving abilities and risk awareness. Capable of independently analyzing and resolving compliance-related issues.
What We Offer
- Market-competitive packages: 401(k), health insurance, dental, vision, PTO, paid sick leave, and family leave.
- Opportunities to learn and lead: On-the-job training and exposure to international compliance frameworks.
- Career development: Access to mentorship, cross-functional projects, and ongoing professional growth opportunities.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
