Job Description
DP World are currently recruiting for a Logistics Customer Service Representative to join our dynamic Control Tower team in Limerick.
This is a fast-paced, customer-focused role that acts as the central point of contact for clients, ensuring seamless communication and coordination across the supply chain. Working closely with customers, carriers, and internal teams, the Logistics Customer Service Representative will play a key role in supporting on-time delivery, resolving issues efficiently, and delivering a high standard of service excellence.
How You Will Contribute
- Deliver professional, responsive customer service by managing client inquiries, requests, and issues in a timely manner.
- Act as the primary point of contact for customers, providing clear updates on shipment status, delivery timelines, and potential delays.
- Collaborate with internal teams including operations, logistics, and warehousing to ensure accurate and timely order fulfilment.
- Coordinate with external carriers and partners to track shipments, resolve discrepancies, and support on-time delivery performance.
- Maintain accurate records of customer interactions and case resolutions using internal systems.
- Identify opportunities for process improvements and contribute to enhancing overall customer service practices.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) to meet performance and customer satisfaction targets.
- Support a culture of collaboration, safety, and continuous improvement in line with DP World’s values and Code of Conduct.
What You Will Bring
- Fluent in English, both written and spoken.
- Minimum 2 years’ experience in a customer service role; experience within logistics or supply chain is advantageous.
- Strong communication skills with the ability to effectively liaise with customers, carriers, and internal stakeholders.
- Excellent problem-solving ability with a proactive, solution-focused mindset.
- Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office applications; experience with CRM or ticketing systems is desirable.
Working hours
This role operates on a rotational shift pattern (Monday to Friday):
Early shift: 7:30am – 4:00pm
Mid shift: 8:00am – 4:30pm
Late shift: 8:30am – 5:00pm
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
