Senior Customs Brokerage Coordinator
The Opportunity
Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Company Mission & Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
- Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
- Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
- Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.
Responsibilities:
- Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA.
- Receive, review, and process import documentation from overseas agents/clients.
- Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger).
- Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies.
- Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application.
- Update shipment status daily and enter notes in Cargowise system.
- Follow through on Customs matters and immediate resolution of problems that might occur.
- Respond to client inquiries and inter-company inquiries in a prompt and timely manner.
- Process remote filings (RLF).
- Submit payment to steam ship lines and send out endorsed original bill of ladings when required.
- Invoicing files within 48 hours of shipment release.
- Scanning documents into Cargowise system shipment files.
- Send out delivery order and supporting documentation to assigned trucker(s).
- Communicate with trucker(s) when cargo is available or if there is an issue with a shipment.
- Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner.
- Secure aggressive cost for maximum profitability, while satisfying client’s requirements.
- Adhere to all domestic and international shipping regulations.
- Secure and post vendor invoice to payables in shipment file.
- Performs other related duties and projects as requested or assigned by manager.
Requirements
- High School diploma or equivalent
- A minimum of 2 years of relatable work experience in freight forwarding and customs brokerage industry
- Exceptional customer-service communication skills (both verbal and written)
- Must be able to multi-task and work in a high pressure environment
- Strong attention to details and organizational skills
- Upholds a high level of discretion and confidentiality
- Must be a team player and able to work independently, by being proactive and having a flexible attitude.
- Proficient in Windows and Office Suite
- Experience working with Cargowise is a plus
- Customs Brokerage license is a plus
Alba Wheels Up is an Equal Opportunity Employer
