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Customs Operations Manager

A.P. Moller - Maersk • Full-time • Bremerhaven, Bremen, Germany • 3d ago

Customs Operations Manager

Purpose:

Responsible to lead and assistown customs teams to ensure all customs formalities and entries are handled according to the regulation and Union Customs Code (Unionszollkodex) based on costs and performance

Lead cost savings and other change initiatives within own area of responsibility

Lead, drive and support business continuity & growth within own area of responsibility

Clear focus on customer experience, while working withinternal and external stakeholders

Close cooperation with the direct Country Customs Operations Manager to drive the operational processes, developments and improvements in the field of responsibility based on the company strategy

Providing the highest level of customer satisfaction while complying with regulations of authorities and laws

To create and build up team engagement & development of expertise

Focus: Customs Compliance, Strategic Growth, and Leadership of Customs Operations& VAS activities

In this role the company’s strategic objectives, focusing on operational excellence, compliance, and growth including Customs Services & Value Added Service logistics procedures.Key focus areas will include:

Further strengthening expertise in customs procedures

Acting as the primary operational contact for the Value Added Services within Customs Operations

Supporting and coordinating customs audits, inspections, and compliance reviews

Serving as the key operational interface between internal stakeholder departments

Acting as the operational contact person for customs authorities

Providing subject matter expertise to all relevant departments and operational interfaces

Continuously training, guiding, and raising awareness to operational teams

Key Responsibilities:

Build a good working relationship with your direct reports and with your teams

Supervise and develop your direct reports and the teams through learning, development initiatives, coaching, goal setting, periodic feedback and reviews

Setting objectives, KPI´s, 1on1s in accordance with the MaerskStrategy, together with your manager

Improve constant team´s productivity and efficiency

Work closely with other Maersk functional units/ stakeholder to ensure the timely and cost-effective customs formalities

Gain overall customs knowledge across the team and understand the legal requirements

Empower your direct reports and customs team members to take first action when a functional obstacle emerges

Escalate critical situations with appropriate recommendations

Build a good working relationship with vendors and customers to ensure customer satisfaction

Ensure new change initiatives are implemented by the team according to the standard global landscape

To have a can-do and cost saving mentality. Drive performance and savings projects using established Business Intelligence methods

To create and implement standards of operation with different stakeholders (i.e. internal Maersk stakeholders, Product, Implementation, Transport, CX, etc)

Ensure recording and report cost savings, service failures, cost changes and other input towards key measurements -KPI measurement & direct collaboration with Risk & Compliance Management

Drive our vendors to deliver highest reliability and performance

Drive projects and act as ambassador to support the company’s structure, strategy and results

Be part of internal and external meetings, understand needs and provide solutions

Understand and drive P&L for own geographic scope

To be first line of escalations for internal and external stakeholders

Generate high growth through initiatives like:

Ensure capacity planning is accurate

Focus on regular and extra Customs Services opportunities, on daily basis

Implement and adapt cost saving measures according to the strategy

Requirements

Bachelor’s degreeand/orat least 5 years of experience in Customs Servicesof practical knowledge or anequivalent combination of experience and education.

Experience in leading and developing a team

Technical skills and competencies

Strong negotiation skills

Ability to lead meetings

Strong understanding of Customs Services business,legislation & logistics

Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills – in German and English language

Organizational and time management skills – multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals

Conflict resolution and negotiation – bringing others together and trying to reconcile differences

Drive for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition

Team player – works together with others in the business unit to achieve results, fosters teamwork

Proven ability to deliver under pressure

Working knowledge of MS office products and the ability to quickly adapt to software

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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