JOB DESCRIPTION:
We are looking for a Intern for Operator Customs and Trade Compliance at Abbott Zwolle!
What will you be doing?
Help transform the Customs Community of Practice into a scalable, digitally supported service network. During this graduation internship, you will investigate how TOPdesk can support centralized requests, effective routing, knowledge sharing and management reporting, translating business needs into a practical design and working prototype.
What are your main responsibilities?
- Analyse current processes, stakeholder needs and available service data.
- Identify opportunities to improve request intake, classification, assignment and escalation.
- Design user-friendly forms, workflows and a structured knowledge-management approach.
- Develop and test a TOPdesk prototype within an agreed pilot scope.
- Propose roles, responsibilities, service levels and knowledge-review processes.
- Define relevant KPIs and develop a dashboard concept.
- Deliver an implementation roadmap, business case and recommendations for further expansion.
Required background
- Interested in business analysis, process improvement, service management and knowledge sharing.
- Able to translate stakeholder requirements into practical digital solutions.
- Strong analytical, research and communication skills.
- Comfortable working independently and collaborating with different stakeholders.
- A Pre, familiarity with TOPdesk, workflow configuration or dashboarding is an advantage; prior customs expertise is not required.
- must be a final year university student with a mandatory internship requirement
What do we offer?
- You will be offered an internship placement at a globally operating healthcare company. An internship is an excellent opportunity to get acquainted with Abbott, and perhaps one of Abbott’s businesses may even become your future employer.
- You will have a dedicated supervisor who will support you with the content and progress of your assignment, as well as a mentor. Your supervisor and mentor will discuss your progress with you and, if necessary, coordinate with your educational institution.
- To help you perform your work effectively, you will be given access to company systems and provided with an Abbott laptop.
- Finally, you will receive an internship allowance of €500 gross per month (based on a full-time internship).
Interested?
Apply directly with your CV!
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Administrative Support
DIVISION:
IFO International Finance
LOCATION:
Netherlands > Zwolle : Grote Voort 247
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable