Communicate and promote a positive environment in each branch or location within the District that is easy to understand and solutions-oriented.
Be an outward example of Trade Compliance as a valuable, integral part of quality customer service and Expeditors business success.
Establish, promote, and maintain a collaborative working relationship within the District by supporting branch and District Trade Compliance
Foster an environment of uniform compliance by implementing best practices in Trade Compliance, as directed by his/her RTCM.
Lead by example, be consistent, and communicate with the RTCM and DTC, as required.
Assess and Train
Serve as an instructor for at least 50% of annual training credits.
Administer and execute the Company Trade Compliance program according to its objectives, policies and procedures.
In coordination with the RTCM and DTC, the DTCM will:
Visit branches within his/her District regularly to deliver training to help develop and maintain aptitude in Trade Compliance and demonstrate how quality, compliance and customer service are intertwined.
Train branch personnel on Company escalation procedures.
Periodically assess branch personnel on Trade Compliance issues to help employees develop and maintain aptitude in Trade Compliance areas.
Timely inform the RTCM of any deficiencies identified in training, file reviews or assessments.
Monitor and Report on Branch Workflow
Assess preventive and noncompliance detection measures in his/her District/branch(es) and report to the RTCM regularly.
Monitor, assess (or participate in assessing), and implement corrective actions as instructed.
Run daily, weekly, and monthly import/export compliance reports and report any anomalies according to escalation procedures.
In coordination with the RTCM and DTC, the DTCM will:
Implement preventive controls and detection monitoring in accordance with Company policy and all applicable laws, rules, regulations, and directives.
Assess preventive and noncompliance detection measures in his/her District/branch(es).
Understand performance of all departments in his/her District related to Trade Compliance activities.
Escalate and Remediate
Follow Company escalation procedures to resolve any non-compliance identified through any means (regular reports, monitoring, disclosure, Govt. visit etc.).
Provide regular updates to DM, RTCM, and Product Managers on branch performance, any red flags, legislative changes, policies, procedures, rules or regulation amendments, and related issues/questions.
Assist with implementing any remediation plan for corrective action to resolve instances of non-compliance with applicable Trade.
laws, rules, regulations, and/or directives that are identified through any method, including monitoring, as instructed by RTCM or DTC.
Stay Current on Subject Matter
Keep informed of all applicable Trade Compliance laws, rules, regulations and directives in your District and communicate any changes to the DTC and RTCM.
In coordination with RTCM, the DTCM will:
Prioritize annual training on emerging issues in Trade Compliance to meet the ongoing obligation to be a SME in Trade
Compliance
Actively participate in the continued training of staff in the area of Trade Compliance
Support and implement Company-wide Trade Compliance effort by installing, reviewing, assessing, and reporting on preventive measures and detection monitors within the District
Review with Department Managers and all key District personnel, audit results and other findings from centralized exp.o and
Other reports; forward findings to the RTCM and DTC for trend analysis and improvement opportunities, as required
Be a resource for all employees in District to support branch Trade Compliance
Create Customer Value
Serve as a resource for branch meetings, sales meetings, and sales calls to create awareness of our Trade Compliance program with customers.
Reinforce our strategic differentiators to demonstrate our commitment to 100% Trade Compliance.
Service Provider Training & Reviews
In conjunction with the Regional DTC, RTCM, Service Provider Management and Product teams, identify high-risk service providers in high-risk locations and deliver the Service Provider Compliance Requirements Training, ensuring Service Providers understand their compliance commitments to Expeditors.
In conjunction with Service Provider Management and Product teams, review, assess and potentially audit high risk service providers, ensuring Service Providers meet their compliance commitments to Expeditors.