Your new company
Reporting to the team manager, you will support all administrative activities within the customs team. A significant aspect of the role is working to contractural terms with a range of customers.

Your new role

Preparation and presentation of Import/Export Customs Documentation.
Provide high quality customer service to both internal stakeholders & our customers.
Use of Internal and External Computer Systems.
Control / distribution of all relevant documentation.
Resolution of customer queries / issues via email and telephone / root cause analysis, corrective & preventative actions
Work within Customer SOPs
Mailbox Management - incoming entry requests/other incoming communications
Perform data validity check
Tracker Management
Queries - daily contact with customer counterpart/internal stakeholders to fill data gaps
Escalate deviations to SOP to the External Customs Manager.
Highlight repeated issues to the External Customs Manager
Escalate issues were raised to the External Customs Manager for resolution.
Work within defined SLA's, administer and process all invoicing for the Customs department and ensure they are processed, raised and dispatched in a timely manner.
To take responsibility for extra workload and provide cover for any staff absent due to sickness, holidays etc.
Provide reports to management in accordance with agreed deadlines relating to profit and losses, credits, staff development and staff training.

What you'll need to succeed

You are required to have an excellent level of literacy and numeracy.
You ideally should be able to demonstrate experience in a similar role and working environment.
Customer service experience
High level attention to detail
Ability to learn quickly and retain information
Customer Focus
Planning and Organisation
Teamwork
Comprehensive computer skills, including Word and Excel
Excellent communication skills - both verbal and written
Ability to work on your own initiative as well as part of a team

What you'll get in return
This is a full-time role from Monday to Friday.
Office-based
Temp for a min of 3 months - with a view to going perm (not guaranteed)
Salary £28k

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Customs Administrator

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