Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service.

Responsibilities:

Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.
Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.
Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
Extract and analyse periodical reports for the Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers’ orders.
Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.
Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.

Qualifications

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
3+ years of experience in supply chain \ customer service operations, and knowledge of import-export processes, including customs and regulatory compliance.
Strong communication and negotiation skills; proficient in English, advanced Excel, and ERP systems.
Experience or strong interest in data science and analytics,
Comfortable working cross-functionally

Jotun Middle East, India and Africa (MEIA) jobs

Customer Service Team Lead

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