Skills
Managing Multiple Projects
• Process Improvement through
Automation
• Client Management
• Team Management
• Service Delivery Management
Trade Facilitation
• Customs Valuation (ACV)
• Tariff Classification (HS)
• Customs Trade Compliance
• Customs Fraud Analysis and
Detection
About
General Job Description
• Provide HTS Classification, ECCN, and Schedule B for FedEx Clients across
100 countries.
• Provide technical assistance on the development of the HTS classification
AI Module. It also includes conformance with the WCO.
• Identify Restricted and Prohibited goods.
• Review shipment under Anti-dumping, Countervailing, and Restricted
Party Screening for FedEx.
• Provide leadership and direction to teams, ensuring that established
KPIs and SLAs are met.
• Lead presentations during Monthly Business Reviews (MBR) and Quarterly
Business Reviews (QBR) with clients.
• Resolve client escalations and manage client relationships effectively.
• Process client billing by consolidating billable hours for each
associate, ensuring that there are no billing losses.
• Oversee project compliance with ISO 9001, ISO 27001, and Business
• Continuity Planning (BCP).
Profile Photo
