Anonymous

Skills

• Strategic Leadership & Transformation – Project Management, Business Continuity, Risk
Management, Budget Control, Stakeholder Governance
• Operational Excellence – Resource Planning, Workforce Management, Lean & Six Sigma, Quality
Assurance, KPI Development
• Customer Experience – Multi-Site Contact Centre Management, Service Strategy, Onboarding,
Training & Talent Development
• Technology & Data Insights – IT Helpdesk Management, Reporting, Telephony Platforms, Digital
Process Improvement

About

Focused and results-driven Customer Contact and Operations Leader with extensive experience in senior
management roles. Proven ability to deliver strategic alignment and operational excellence across nationwide
operations, including smart metering and customer service operations. Expertise in resource planning,
forecasting, and process optimisation to enhance efficiency, compliance, and customer satisfaction. Recognised
for building high-performing teams, driving continuous improvement, and collaborating with senior stakeholders
to achieve service-level objectives and revenue growth.