About iCustoms.ai

iCustoms is a leading-edge AI-driven platform revolutionising the world of trade compliance and customs clearance. We help businesses navigate the complexities of global trade by automating customs entries, classification, and document management using proprietary AI technology. As we expand our footprint in the UK and Irish markets, we are looking for a Customs Expert to bridge the gap between complex regulations and seamless technology.

The Role

We are seeking a Customs Subject Matter Expert (SME) specialising in UK customs regulations. You will be the "internal voice" of customs compliance, ensuring our AI platform remains up-to-date with evolving laws while providing high-level support to our growing customer base.

Key Responsibilities

1. Customer Support & Advisory

Act as the point of contact for customers regarding technical customs queries for the UK along with a few other strong customs experts.
Support customers in troubleshooting entry rejections, and wider inquiries
Guide customers through onboarding, ensuring their specific requirements are correctly mapped within our system.

2. Product & Compliance Leadership

Monitor changes in UK (HMRC/CDS) customs legislation and translate them into technical requirements for our product team. (low priority)

3. Operational Excellence

Provide internal training to the sales and support teams on customs fundamentals and new regulatory updates (e.g., ICS2, S&S filings).
Liaise with customs authorities (HMRC/Revenue.ie) as needed to resolve systemic issues.

Required Qualifications & Skills

Deep Expertise: 3+ years of experience in UK and/or Ireland customs brokerage, freight forwarding, or trade compliance. (Mandatory)

Systems Knowledge: Proficiency in CDS (UK) is mandatory. Experience with AIS/ AES, NCTS and ICS2 is a significant plus.

Technical Savvy: Comfortable working with SaaS platforms and a strong interest in how AI can automate traditional manual processes.

Communication: Ability to explain complex customs "nuances" to non-expert customers clearly.

Problem-Solving: A proactive approach to investigating why an entry failed and how to fix the root data issue.

Why Join iCustoms.ai?

Be at the forefront of the "Digital Customs" revolution.

Work in a fast-paced, high-growth environment where your expertise directly shapes the product.

Opportunity to work with a global team of AI specialists and trade professionals.Exceptional benefits and growth opportunities

iCustoms.ai

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