Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery's technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Role Summary:

The primary role of the Cross Border Associate is to effectively handle the activities related to Import/Export cycle and all the relevant interactions and correspondence with Clients, internal Stakeholders relating to Shipment status, Flight status, Invoicing, Delivery status etc.

Responsibilities include but not limited to:

Ensure all Import/ Export activities from Booking to Documentation are timely and effectively managed with the Customers via Phone , Email etc
Preparing all the necessary documents for Importing and Exporting of Shipments
Receiving, Sorting, Preparing and dispatching the shipments from warehouse to Airport as per the schedule of the flights
Co-ordinating with Line Manager, Team and Clients in regards to the status of the shipments right from origin to destination
Replying to all Queries and concerns from merchants and clients
Make necessary arrangement of the shipments and arranging them for delivery and dispatching as per the requirements of client
Update daily, weekly and monthly reports to Line Manager
Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines
Support the ad hoc tasks assigned by management

Requirements

Your Qualifications

Bachelor's degree preferably in logistics and supply chain management
Minimum 2 years of Customs Clearance or Cross Border experience required
Experience in or exposure to logistics and ecommerce, preferred

Your Proficiencies

Excellent verbal and written communication skills
Team Player, strong interpersonal skills
Work well under pressure in a fast-paced and professional environment
Excellent computer knowledge
Strong analytical and technical skills
Flexibility and willingness to do physical work and rotational shifts

Shipa

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Cross Border Associate (Logistics Experience Mandatory)