Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Scope of Position:
To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.
**Shift patterns may apply for this role**
Major Duties and Responsibilities:
- Coordinate the process customs clearance documentation for our customer base
- Deal with the customs authority on a daily basis.
- Deliver an excellent customer service to all customers.
- Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
- Assist in the review of all policies, procedures and controls put in place.
- Ensure the relevant regulations are in place for all customers/business.
- Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement of compliance and installs control.
- Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
- Work on assigned key account customers to ensure their needs are met
- Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required
- Ensure Duty/VAT is processed correctly & collected as required
- Ensure any queries/refunds are followed up and resolved immediately
- Review, update & Retain all DLSOP’s. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
- Complete daily, weekly audits on theall enteries
- Ensure you keep up to date on the latest Customs Regulations updates & changes.
- Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.
Qualifications
Experience and Education:
- 1 - 2 years experience within the Customs Industry
- Excellent knowledge of Irish customs procedures & systems
- Effective interpersonal skills.
- Ability to relate to customers and internal employees at all levels
- Previous experience with Word, Excel, Windows, Email, various PC based software
