D.B. Group America is hiring an Air and Ocean Import Operations Specialist to join our growing team at Miami, Florida
In this role, you will be responsible for end-to-end import operations for both air and ocean shipments, ensuring smooth coordination, regulatory compliance, and exceptional customer service.
If you thrive in a fast-paced freight forwarding environment and value customer satisfaction, we’d love to connect with you.
Job Responsibilities
These responsibilities include the following, but are not limited to:
- Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe.
- Monitor and manage all in-transit shipments, proactively updating customers on arrival times, delays, or any transit-related issues while ensuring timely freight delivery. Generate invoices promptly and maintain accurate customer records.
- Provide high-level customer service to both internal and external stakeholders, addressing complex inquiries and ensuring customer satisfaction.
- Ensure timely and accurate documentation submission to customers and brokers for customs clearance, promptly resolving any discrepancies to avoid delays.
- Ensure strict adherence to company policies, SOPs, tariff compliance, and industry best practices while maintaining accurate data input in operating systems (CargoWise).
- Conduct detailed job costing analysis, ensuring all payables, receivables, and accruals are accurately forecasted and managed as per company guidelines.
- Support and mentor junior team members, providing guidance on best practices and process improvements within import operations.
- Prepare and submit regular reports to the Branch Manager, providing insights on shipment status, operational performance, and any challenges encountered.
Any other duties/projects as and when assigned by the reporting manager as per business requirements.
Skills Required
• Minimum 4 years of work experience in the freight forwarding industry.
• Confident to handle end-to-end import operations for air and ocean shipments.
• Computer Knowledge is a must (Cargowise will be a plus)
• Attention to Details and Organised
• Excellent time management skills and should be able to multitask.
• Effective communicator with a customer-centric approach
• Ability to work independently and as part of a team.
