About Emirates NBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
What You Will Be Doing
- Assist with the development and delivery of strategies to enhance customer experience ensuring accurate measurement and regular reporting.
- Lead all processing related activities and embed a customer centric culture across all processing teams making changes to address any issues.
- Provide expertise in managing operational risk, enhancing control and efficiency.
- Thorough understanding of products and process across Trade Finance. Compliance with SIM, PFDs in addition to industry guidelines (UCP600, URDG etc.)
- Ensure transactions are completed as per procedure within strict timelines.
- Act as the Risk Champion for Trade, collaborating with risk partners to drive compliance with relevant laws, regulations and industry standards.
- Act as one of the gatekeepers for any procedural amendments ensuring effectiveness of any related controls.
- Collaborate with Audit / Compliance teams to ensure integrity of the risk framework sharing ideas whilst staying in touch with any developments.
- Contribute to the cost effectiveness of the department by planning and executing all activities using available resources effectively.
- Drive automation of processes where possible
- Mentor and motivate teams to achieve maximum productivity and engagement.
- Create a succession plan identifying key individuals as part of a pipeline of talent. Individuals should have a career roadmap to detail short / medium term ambitions.
- Lead a team (11) responsible for the delivery of Import products covering issuance and amendment of all Letters of Credit as well as related bill activities. The role-holder retains final say over workability of any issued instrument ensuring adherence to industry regulations and the banks own policies / procedures.
- Lead the drive to instill a customer service ethic / focus moving away from an SLA based mentality to the delivery of a Turn Around Time (TAT) mindset which is a key differentiator for ENBD in the market.
- Have full accountability for the performance and results of the Imports Team from a revenue and financial risk perspective.
- Proactively engage stakeholders / customers to develop a deep understanding of market trends / expectations aligning strategic actions accordingly. Part of this involves the completion and delivery of customer service reviews further cementing our relationship and driving revenue generation.
- Develop, maintain and assume responsibility for related operational procedures in line with set policies and guidelines.
- Maintain a robust risk control environment and proactively identify / resolve complex issues with reference to other stakeholders / risk stewards as prescribed by group policies and procedures.
- Provide advisory and market knowledge to stakeholders as and when required.
What We are Looking for
- Technical – comprehensive knowledge of Trade Transactions and Trade Documentation, knowledge of Documentary Letters of Credit, the International Chamber of Commerce (ICC) rules, Uniform Customs Practices (UCP 600), International Standby Practices (ISP 98), URC522, URR725, ISBP and URDG
- Industry – 7 years Trade Finance
- Risk - Strong analytical and problem-solving skills.
- Certified Documentary Credit Specialist (CDCS)
What We Offer You
- Competitive salary package.
- Strong emphasis on work-life balance and employee wellbeing.
- Access to world-class Learning & Development platforms for career growth.
- Generous annual leave and comprehensive Private Healthcare coverage.
- Preferential banking facilities for employees.
Why Join Us
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD services team.
