Airfreight Exports Operations Specialist
DHL Global Forwarding (Ireland) Ltd
đź“Ť Cedar Drive
🕒 Monday–Friday, 9:00–17:30
đź“Ś Reports to: Airfreight Operations Team Lead
About the Role
We are seeking a highly organised and customer‑focused Airfreight Exports Operations Specialist to join our Airfreight team. This role is responsible for the end‑to‑end management of export shipments, maintaining strong customer relationships, ensuring full regulatory compliance, and supporting operational excellence across all assigned accounts.
Key Responsibilities
Operational Management
- End‑to‑end ownership of export job files, including opening, rating, invoicing, and closing.
- Create and confirm transport orders in DCT for timely pickup and delivery.
- Manage export bookings and coordinate with carriers, suppliers, and overseas stations.
- Prepare, check, and distribute all required export documentation.
- Monitor shipments through to POD, ensuring customers receive timely updates.
Compliance & Quality
- Ensure strict adherence to Air Cargo Security, IATA DG, customer SOPs, and DGF operational procedures.
- Check Known Shipper status, complete security documentation, and maintain accurate job files.
- Support Good Distribution Practice (GDP) processes for Life Sciences shipments.
- Ensure compliance with revenue, customs, trade, data protection, and internal DHL policies.
Customer Service & Communication
- Build strong, open, long‑term customer relationships.
- Respond to network requests within 24 hours.
- Raise and manage customer complaints through GCCS, ensuring timely resolution.
- Support Customer Service with incident reporting and exception management.
Commercial & Financial Responsibilities
- Monitor DAP/DDP shipments, ensuring accurate billing and supplementary invoicing where required.
- Maintain accurate accruals and review SFAR reports weekly.
- Manage bulk and EDI invoicing, 3rd party billing, and COD processes.
- Ensure clean month‑end closing for assigned accounts.
Continuous Improvement
- Identify performance issues, raise operational irregularities, and support improvement initiatives.
- Participate in PDs, cross‑training, and training record maintenance.
- Support implementation of new operational processes and contribute to team development.
Skills & Competencies
Core Competencies
- Strong communication and relationship‑building skills
- Customer‑centric approach with a solution‑driven mindset
- High attention to detail and accuracy
- Strong problem‑solving and root‑cause analysis ability
- Ability to manage workload, meet deadlines, and follow procedures
- Team‑oriented, adaptable, and committed to continuous improvement
Technical Skills
- Extensive knowledge of Airfreight Export operations
- Proficient in MS Office
- Strong administrative and organisational skills
Qualifications & Experience
- Proven experience in airfreight export operations (required)
- Dangerous Goods certification (advantage)
- Envirotainer training (advantage)
- Logistics‑related qualification (desirable)
Why Join DHL Global Forwarding?
As part of the world’s leading logistics company, you’ll work with supportive colleagues, trusted global processes, and opportunities to develop your skills and career. We pride ourselves on delivering excellence, fostering collaboration, and supporting our people to grow.
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
