To oversee the planning and management of projects within the General Administration of Customs by defining project scope based on objectives, required resources, and potential risks; establishing project timelines; assessing required resource capacity in coordination with the Strategic Development and Planning Department; and monitoring project execution to identify deviations from approved plans, budgets, or quality standards, ensuring the achievement of project objectives efficiently and effectively.
Organizational Relationships
Direct Supervisor:
Director General – General Administration of Customs
Responsible for:
- Program Manager
- Project Specialist
- Senior Project Analyst
- Project Analyst
- Administrative Assistant
Internal Relations:
- Coordination with sectors, departments, sections, project managers, and relevant employees of the General Administration of Customs for project planning purposes.
External Relations:
- External partners and consulting firms to establish strategic partnerships, coordinate projects, and ensure the provision of required support services in accordance with approved standards to achieve project objectives.
General Duties and Responsibilities
Administrative Role:
- Prepare the estimated budget for activities under the Project Management Department and monitor expenditures in line with the approved budget.
- Provide technical information and guidance to subordinates to enable them to perform their duties effectively.
- Contribute to the selection of department staff and provide technical support and guidance to ensure work effectiveness, onboarding new employees to improve performance and productivity.
- Conduct periodic departmental meetings to review updates and discuss them with staff.
- Prepare reports on activities under his/her responsibility and submit them to the direct supervisor to achieve desired efficiency and excellence in performance.
Organizational Role:
- Conduct periodic performance evaluations for all employees under his/her supervision.
- Motivate Project Management Department staff toward self-development by identifying continuous improvement opportunities for processes, systems, and procedures to increase productivity and reduce costs.
- Ensure compliance of all subordinates with approved regulations, rules, and work methodologies, and their understanding of relevant policies and procedures.
- Identify and develop training needs for department staff in coordination with them and with the Training and Performance Development Section based on individual development plans.
- Delegate responsibilities and authorities, coordinate workload distribution, and ensure implementation of approved project program plans.
- Approve staff leave schedules.
- Review all departmental reports to ensure compliance with approved policies and standards.
- Translate the General Administration of Customs’ strategies and public policies into executable plans and programs to regulate the work of the Project Management Department and supervise their implementation to ensure service delivery and alignment with the Administration’s objectives.
Functional Role:
- Develop a comprehensive work plan for the Project Management Department covering planning, execution, and evaluation phases, including selection of project team members and defining their roles, responsibilities, and authorities.
- Establish and maintain relationships with external strategic partners and consulting firms.
- Supervise project planning and budget estimation processes in coordination with departments and sections of the General Administration of Customs, and determine required resources to ensure needs fulfillment and achievement of objectives.
- Review and approve updates to implementation plans and roadmaps for ongoing projects.
- Coordinate with officials, departments, and section heads to identify business needs, key improvement areas, evaluate change requests, and select and propose suitable projects aligned with the General Administration of Customs’ strategy, including budgets, project risks, and feasibility studies.
- Manage project execution and facilitate coordination and alignment among concerned entities and the General Administration of Customs to ensure projects are delivered within approved timelines, quality standards, and budgets.
- Supervise the development and implementation of an integrated project management methodology and related mechanisms, and evaluate their effectiveness to ensure compliance with approved plans.
- Conduct periodic performance evaluations of section heads within the Project Management Department.
- Supervise the monitoring of project outcomes and target KPIs, and review and approve related reports.
- Ensure all employees acquire the required skills and knowledge areas through appropriate training programs.
- Ensure comprehensive coverage of Project Management Department responsibilities, including project planning, schedule and deadline management, effective communication, and budget management.
- Identify qualified external consultants to provide relevant services and coordinate with the Contracts and Procurement Department to issue Requests for Proposals (RFPs) in accordance with the General Administration of Customs’ policies and procedures.
- Review and evaluate the performance of employees under his/her supervision, ensure program quality, effective resource utilization, and compliance with approved policies and procedures.
- Develop proactive risk management plans related to project execution to mitigate potential risks without impacting operational or financial plans.
- Supervise task assignments, staff selection, and training to place competencies in appropriate roles and ensure optimal project execution using available resources.
- Ensure effective project monitoring through systems that identify deviations from approved plans, standards, and budgets; investigate causes of delays; and implement corrective actions to realign projects with approved plans.
- Supervise project progress and budget consumption and keep committees and the Director General informed to ensure full visibility of progress and achievement of project objectives as planned.
- Ensure project plans include defined start and completion dates for execution and delivery phases.
- Ensure preparation and review of all Project Management Office (PMO) reports.
- Perform any other related duties as assigned.
Educational Qualifications:
- University degree or 4-year diploma after secondary education.
Work Experience:
- University degree or 4-year diploma after secondary education: 8 years of relevant professional experience.
