Job Description
JOB TITLE :
Import Operator
DEPARTMENT :
Operations
REPORTS TO :
Team Leader / Operations Manager
JOB PURPOSE :
To ensure that all Operational targets in relation to Service, Quality and Productivity are met at all times
GENERAL RESPONSIBILITIES :
- Ensuring customer orders are entered accurately in the system
- End to end responsibility to ship and deliver to customer requirements
- Where necessary selecting approved suppliers whilst considering cost and commercial viability
- Producing sales and purchase invoices in a timely manner
- Uploading of Documentation so fully visible in AXIS / myHillebrand to all Key Stakeholders within the Supply Chain
- Accurately Recording Collection Times in FLOW to support Customer & Internal AXIS / myHillebrand Reports & KPIs
- Maintain excellent lines of Communication with both Customers and Internal Stakeholders, ensuring they are fully updated with any delays that may impact the customer requested delivery date
ADDITIONAL : RESPONSIBILITIES
The above duties are not an exhaustive list. The jobholder may be required to undertake additional duties as the needs of the business dictate.
MANAGERIAL : RESPONSIBILITIES
None
KEY CONTACTS :
- Internal Staff
- Customers
- Suppliers
- Hauliers
SPECIAL WORKING : CONDITIONS
PERFORMANCE : INDICATORS
- As per objectives defined within My Talent World
BUDGET RESPONSIBILITY
COMPETENCIES FOR THE ROLE :
Essential
DESIRABLE
TECHNICAL SKILLS :
- Freight Forwarding experience
- Supply Chain experience
- Experience with Irish Revenue & Customs documentation
PERSONAL SKILLS :
- Excellent planning and organisational skills
- Excellent communication skills
- Self-motivated and able to work without supervision
- Experienced team player
- Available to work under pressure
- Enthusiastic and driven to achieve targets and objectives
- Excellent customer service skills
- Be able to forward plan and think outside the box
LANGUAGE SKILLS :
- Excellent verbal & written English
COMPUTER SKILLS :
- Good computer skills including Microsoft Excel, Outlook and Word
- Knowledge of
- AXIS
- FLOW
Education/Qualifications
- Good standard of general education
PROFESSIONAL : EXPERIENCE / SKILLS
- 1-2 years’ experience in Freight Forwarding
APPRAISAL COMPETENCIES :
- Quality of Work
- Customer Service
- Communication Skills
- Team Player
SUGGESTED TRAINING FOR THE ROLE
- Company Induction
- FLOW
- AXIS
- Customer Service
- Communication Skills
- Technical
- Insurance
