Job Title: Logistics & Customs Supervisor
Reporting to: Head of Operations
Location: Head Office, White City Place, West London
Contract Type: Full time, 40 hours per week
About Us
ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The Role
The key purpose of the Logistics & Customs Supervisor role is to oversee and streamline the import and export operations of goods internationally. The person will be based in the New York area and able to work three days per week from our Madison Ave store. They will report to the Head of Operations and work closely with the Operations Director, US Finance Manager, Head of Procurement, Retail, Visual Merchandising, and Merchandising teams (all based in the UK) as well as the Head of Special Projects (based in the US). This role will play a crucial part in handling the administration related to the movement of merchandise cross border, returns, and US duty drawback claims.
Responsibilities
- Logistics: Work with internal and external parties, including finance, merchandising, freight forwarders and customs brokers to help coordinate new store openings, replenishment of packaging, inbound store deliveries, product recalls, and trunk shows. Monitor shipment progress, proactively follow up on shipment delays and keep stakeholders informed.
- Carrier Management: Conduct analysis of carrier performance, including on-time delivery rates, shipping accuracy, and cost-effectiveness. Spot-check carrier invoices and shipping documentation for accuracy and resolve any discrepancies. Provide carriers with updated volume forecasts.
- Broker Communication and Problem Resolution: Address inquiries from customs brokers and resolve import shipment issues, conducting necessary research for customs clearance.
- Comprehensive Customs Records Maintenance: Maintain customs entry data in support of value reconciliation and duty drawback claims.
- Process and Policy Enhancement: Aid in refining internal import/export processes and controls to align with corporate policies and US Customs & Border Protection guidelines for ongoing compliance.
- Special projects: such as VIP gifting .
- Strategic Project Support: Assist logistics and customs compliance management in projects aimed at enhancing efficiency, compliance, and cost reduction.
- Maintain Reconciliations / Reports: Perform reconciliations of US imports and exports. Monitor and reconcile stock movements between retail stores and omnichannel operations.
- Banking: Cashing of checks sent from CBP and carriers, Processing of US parcels returned to the Madison Avenue store
Key Requirements
- Proven experience in operations, preferably in the e-commerce or fashion industry. Familiarity with shipping, logistics, and fulfilment processes.
- Ability to work on your own and take initiative, pro-active, a self-starter, but also a team player and strong communicator (with head office, over 3,000 miles away and 5 hours ahead).
- Proven experience in operations, preferably in the e-commerce or fashion industry. Familiarity with shipping, logistics, and fulfilment processes.
- Strong organisational skills with exceptional attention to detail.
- Problem-solving mindset and the ability to think critically and make sound decisions.
- Knowledge of luxury customer service principles and practices.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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