Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,300 people with 16 branches in the UK, and the Republic of Ireland, plus Europa’s own teams in Belgium and the Netherlands and internationally in Hong Kong, China, India, and the UAE.
This Is Where You Come In
We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position and be able to proactively deal with situations & problem solve.
Our Ideal Person
- A Strong, confident and eager to learn personality.
- A strong customer service background
- Experience in Microsoft office
- Attention to detail with a passion for customer service is critical to this role
- Time management skills are essential as are communication (phone and writing) skills
- The ability to prioritize and to work under pressure of workload is also a necessity
In This Role, You Will
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
- Be responsible to communicate providing updates for customers through either phone or email facet.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
- Ensure that the commodity codes and invoices are correct and processed for dispatched.
- Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
- Be proactive in approaching and engaging with existing customers to generate income
- Respond in a timely manner to problem or concerns from customers within the required turnaround time.
- Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!
What You Can Expect From Us
- Competitive salary
- 25 days annual leave, plus all UK bank holidays & Annual leave by back scheme
- Bereavement Leave & Sick Pay
- Pension & Death in Service
- Enhanced Maternity / Paternity & Adoption pay
- Employee Wellbeing Programme
- Refer a Friend Scheme (Earn up to £1000).
- The opportunity to develop, progress and work within a global organisation which is rapidly growing.
- A fantastic working culture which promotes excellent work/life balance.
- Charity 50-50 & Long service awards
Please note, due to the high volume of applications we receive, we’re unable to respond to all applications, therefore if you do not hear from our recruitment team within 5 working days of your application, unfortunately we will not be progressing any further at this stage. However, we will keep your details on file for future suitable roles. If you prefer us not to keep your details, please let us know by contacting recruitment@europa-worldwide.com
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
