Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
Weare the logistics and cargo brand of International Airlines Group (Aer Lingus,British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keepingthe world’s economies turning, and do everything with determined attitudes,curious minds, collaborative actions and heartfelt pride. Join us at ourglobally recognised logistics business, where we are building a great place towork for customers and colleagues alike.
About the roleThis is a senior level role which is responsible for cargo operations in Dublin. The scope of this role includes management of the self-handled operations in Dublin as well as third party suppliers in both warehousing and transportation logistics across Ireland.
This role requires a strategic leader who can optimise operational performance, and be accountable for the definition, sponsorship and delivery of the IAG Cargo strategy and transformation plans in Dublin.
What you’ll do
- Develop and execute a clear, long-term strategy for the operations in Ireland, aligned with the company’s global vision and in collaboration with the COO.
- Ensure seamless operational performance, consistently meeting key performance indicators and service level agreements.
- Drive operational resilience through continuous improvement and adaptation to industry best practices.
- Ensure strict compliance with Health & Safety, Security, Customs, GDP, Labour Law, GDPR, and other relevant regulations.
- Act as the company’s key liaison with UK governmental entities, airport authorities, and regulatory bodies.
- Lead transformation initiatives to modernise operations. Procurement and supplier management of Ground Handling Agents to consistent service levels.
- Ensure compliance with all IAG Carrier Ground Operations Manuals.
- Ensure compliance with audits, including self-audit and separate cargo, corporate and regulatory audit.
- Maintain & improve Cargo IQ performance of all flights and truck services.
- Oversight of all customer support activities for Group flights and ensure smooth processes and relationships with all IAGC Hubs.
- Provide on-the ground support and escalation to the sales team in Ireland and be available to represent IAG Cargo to customers in Ireland.
- Champion the interests of IAG Cargo within Aer Lingus to ensure the needs of the division are met and supported.
- Manage the needs of staff and trade unions.
- Build, develop, and inspire a high-performing leadership team, fostering accountability and growth.
- Drive a culture of inclusion, collaboration, and innovation across all levels of the operation.
- Drive third party handling revenues, be responsible for any review of handling charges.
- Ensure consistently high customer satisfaction by delivering exceptional service and operational reliability.
- Build and nurture relationships with key customers and stakeholders, acting as a trusted strategic partner.
- Champion a customer-first mindset across all operational teams.
- Drive financial performance, ensuring cost efficiency and revenue optimisation.
- Oversee and manage the P&L responsibilities for the operations in Ireland, balancing strategic investments with fiscal discipline.
- Identify and exploit opportunities for revenue growth and operational cost savings.
It's all about you
What you’ll bring to IAG Cargo:
We are seeking an experienced, visionary leader with a passion for driving excellence in complex operational environments. The ideal candidate will demonstrate:
- Strategic Thinking: Ability to align day-to-day operations with long-term strategic goals.
- Proven Leadership: Experience leading a similar sized operation with a focus on high performance and engagement.
- Operational Expertise: Strong background in logistics, cargo, or supply chain operations (cargo-specific experience preferred).
- Transformation Experience: Demonstrated success in leading transformation projects.
- Financial Acumen: Experience managing P&L responsibilities and driving financial performance.
- Quality Focus: Proven ability to implement and oversee Quality Management Systems aligned with ISO, GDP, and industry standards.
- Stakeholder Management: Exceptional ability to build and maintain relationships with internal and external stakeholders.
- Regulatory Expertise: Strong understanding of compliance requirements in highly regulated industries.
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
