Customer Service
Abu Dhabi
About the Company
Our client is a global logistics and freight forwarding company, offering tailored supply chain solutions to clients worldwide.
About the Role
Our client is looking for a motivated and detail-oriented Customer Service Executive to join their team in Abu Dhabi office. The role is critical in ensuring high levels of customer satisfaction through professional communication, efficient coordination, and a proactive approach to problem-solving across freight and logistics services.
Duties and Responsibilities
- Serve as the primary point of contact for customers on shipment tracking, documentation, and inquiries
- Manage the order lifecycle from booking through delivery, including coordinating with internal departments (operations, customs, transport, etc.)
- Provide timely and accurate shipment updates to customers
- Handle escalations, delays, and exceptions with professionalism and urgency
- Ensure that customer requirements are met in accordance with service agreements
- Maintain accurate customer records and shipment details in internal systems
- Collaborate with the sales and operations teams to ensure smooth handoffs and consistent service delivery
- Prepare and send quotations, invoices, and documentation related to freight forwarding
- Ensure compliance with customs and trade regulations in coordination with internal specialists
- Support KPI reporting, performance reviews, and continuous improvement efforts
What are we looking for?
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field
- Minimum 2–3 years of experience in logistics, freight forwarding, or a customer service-related role
- Strong understanding of air and ocean freight operations is highly preferred
- Excellent communication skills in English (Arabic is a plus)
- Proficiency in Microsoft Office Suite; experience with freight management or ERP systems is an advantage
- Strong attention to detail, problem-solving skills, and ability to multitask in a fast-paced environment
- Customer-centric mindset with a proactive attitude
- Must be currently based in Abu Dhabi or willing to relocate
What's in it for you?
- Competitive salary and benefits package
- Training and development opportunities through the company's global programs
- A dynamic and inclusive work environment
- Career growth in a globally recognized logistics company
What’s next?
Apply directly by submitting your profile outlining your suitability for this position. Please note that we have high volumes of applications which makes it hard to give individual feedback to everyone. However, our team will keep your details and let you know of other suitable jobs in the future.
