YOUR ROLE
We have an exciting opportunity for an experienced Customs Operations Manager to join our operation in Cork, Republic of Ireland. This is a senior leadership role where you will take full ownership of the customs function, driving operational excellence, compliance, customer satisfaction, and commercial performance.
You will play a pivotal role in leading the department, strengthening customer relationships, managing P&L performance, and supporting the development and growth of our business across the Republic of Ireland.
WHAT ARE YOU GOING TO DO?
As Customs Operations Manager, you will:
- Lead and develop the Customs Department, setting clear strategy, objectives and performance standards aligned to business goals.
- Take full responsibility for departmental P&L performance, managing costs, productivity, margins, and identifying revenue growth opportunities.
- Drive continuous improvement across customs processes, procedures, compliance, and operational efficiency.
- Ensure the accurate and timely submission of customs declarations, maintaining full compliance with Irish Revenue and EU customs legislation.
- Monitor team performance against agreed KPIs and SLAs, implementing corrective actions and development plans where required.
- Strengthen and improve customer relationships, acting as a key escalation point and trusted advisor on customs matters.
- Work collaboratively with commercial teams to identify, develop and grow business opportunities within the Republic of Ireland, supporting customer retention and new business acquisition.
- Manage third-party carriers, brokers, and suppliers, ensuring performance standards are met and service excellence delivered.
- Safeguard the business and customers by ensuring adherence to ISO standards, compliance frameworks, and regulatory requirements.
- Promote a culture of accountability, engagement, and continuous professional development within the team.
WHAT ARE WE LOOKING FOR?
- Proven experience managing a customs operations team, ideally within freight forwarding, logistics, or supply chain.
- Strong working knowledge of Irish Revenue and EU customs legislation, compliance requirements, and declaration systems.
- Demonstrable experience with P&L management, budgeting, and cost control. Experience developing customer relationships and contributing to commercial growth within the Republic of Ireland market.
- A strong leader with the ability to motivate, coach and develop high-performing teams .Experience managing carriers, brokers, and third-party suppliers.
- Excellent communication and stakeholder management skills, with the ability to build strong internal and external relationships.
- A proactive, solutions-focused mindset with a passion for improving processes, driving efficiencies, and delivering results.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on money off vouchers for a diverse range of retail, travel and hospitality brands.
There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
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