Role Overview
Liaise with customers to co-ordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.
Key Responsibilities:
- Liaise with customers to co-ordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.
- Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely and appropriate manner promoting excellent customer service and engagement.
- Ensure all documentation is completed to meet timelines, and process requirements.
- Ability to deal with critical requirements, and problem solve activities within processing timelines.
- Maintain all customs entries files both electronically and also hard copy files where required for certification and documents.
- Manage queries from the Global Service Centre (GSC) and also responses from HMRC and other UK Governmental Departments in terms of declaration responses.
- Sending and issuing data to the Global Service Centre (GSC) where applicable.
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience:
- Strong IT skills
- Good communicator
- Excellent telephone manner
- Strong organisation and planning skills
Benefits:
- A competitive salary
- Generous holiday entitlement
- Eligibility to participate in the Employee Incentive Bonus Scheme
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: Night shift (4 days on, 4 days off)
REPORTS TO: Customs Manager
What’s Next?
If you would like to be considered for this position, then please apply using the internal jobs board with a copy of your CV outlining your experience to date and suitability for the role. We recommend that you advise your Manager of your intent to apply for this position.
