About Us
Delivering smarter logistics solutions since 2008
ZAJEL is a UAE-based logistics company that has been shaping smarter delivery experiences since 2008. What began as a courier service has grown into one of the fastest-growing logistics companies in the region, serving a wide range of sectors with reliable, technology-driven solutions.
In 2023, we expanded our operations with the launch of our freight division, introducing land, sea, and air freight services. This addition marked a significant milestone in our journey to provide fully integrated logistics that move businesses forward and bring services directly to you.
Our services now cover domestic and international courier, freight forwarding, customs clearance, cargo handling, legal and government document delivery, and tailored solutions for e-commerce. We support a diverse client base, including large enterprises, small and medium businesses, and individual customers through both B2B and C2C models.
At the heart of ZAJEL is a team of dedicated professionals who bring expertise, agility, and innovation to every step of the journey. Powered by smart technology and a modern fleet, we deliver efficient, cost-effective services that adapt to evolving market demands and customer expectations.
We are proud of the long-term partnerships we have built with government entities and private sector leaders. Our operating model is designed to respond quickly, scale intelligently, and ensure quality across first-mile and last-mile delivery. This spirit of consistency, collaboration, and customer focus is what sets us apart.
ZAJEL is more than a logistics provider. We are a trusted partner committed to progress, performance, and delivering directly to you.
We’re not stopping there we’re driven, passionate and motivated. – get in touch.
Who are we looking for:
A Senior Operations Executive is responsible for handling end-to-end Sea / Air freight operations and overseeing customs clearance processes. The role involves coordinating with shipping lines, airlines, airport / seaport authorities, customs authorities, and any other vendors (or) Govt. Departments relevant to Sea / Air freight operations. Additionally, the executive will support clients through timely issue resolution and manage escalations to ensure customer satisfaction.
Responsibility Description
- Oversee end-to-end process of customs clearance for Air/Sea/Land freight
- Handle Air/Sea freight operations, ensuring timely and accurate delivery of goods.
- Coordination with Shipping line/Airline, Seaport/Airport, Vendors/Client for smooth operational flow.
- Manage and review shipping documents to ensure accuracy and compliance with regulations.
- Arrange and Handle customs inspections / Regulatory authority Inspections.
- Track, monitor, and reconcile the transactions of the Customs Account, DP World Account, Calogi Account & Other portal accounts relevant to the freight operations and ensure that the balance figures match the Finance team's records.
- Ensure customs declarations are processed in compliance with regulations and original documents are submitted to Dubai Customs in a timely manner.
- Provide shipment updates and Period reports to the Operations Manager (Freight) on a regular basis.
- Address customer inquiries and concerns regarding customs clearance in a timely manner.
- Monitor the daily operations shipments to make sure that customs clearance is conducted on time
- Maintain logs to track the services of the department
- Facilitate resolution of problematic shipments through coordinating with the relevant business units and providing inputs
- Provide assistance to freight operations team while being on ground if required
- Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system
- Prepares timely and accurate customs clearance reports as required
What makes you unique?
- Bachelor's degree in business management, logistics, supply chain, or a related field, or higher
- Minimum of 3 years of experience in customs clearance operations of Air and Ocean shipments. A valid UAE Car Driving License is a must.
- Strong communication, problem-solving abilities, and interpersonal skills
What's in it for you?
- Workplace: With a steaming hot coffee in the cozier pantry, we combine work and wellness.
- Rewards: In addition to a competitive non-taxable gross package salary, we offer an employment visa, group medical insurance, and an annual ticket allowance to your home country.
- Employee wellbeing: We not only believe on a healthy work-life balance, but we also have a wellness and sports program.
- Leadership: Through agile, dynamic, and people-focused training, we coach and develop future leaders.
Interested in advancing your career and securing your future with us?
Then ZAJEL might be the right place for you.
