Logistics Operations Director - B2C Middle East
Location: Dubai, UAE
Team Size: 7 (including 1 Supervisor)
Role Overview
Lead and optimize daily logistics operations for our Middle East e‑commerce business, ensuring swift and reliable deliveries across the GCC and UAE. Coordinate closely with lead logistics operators and forwarders in the region, driving continuous improvement in delivery timeline and customer satisfaction.
Key Responsibilities
- Operational Leadership: Oversee daily order fulfillment, last‑mile delivery, and B2C order returns from our Middle East website.
- Team Management: Supervise, mentor, and develop a team of 7, including a supervisor, to meet performance targets in speed, accuracy, and service excellence.
- Carrier & Forwarder Liaison: Build strong relationships with major logistics providers in the Middle East to secure competitive rates, priority handling, and optimal delivery performance.
- Performance Monitoring: Track and analyze delivery lead times, on‑time performance, and exceptions handling; implement corrective actions as needed.
- Process Optimization: Identify and execute improvements in warehouse workflows, order processing, and transportation planning.
- Communication & Reporting: Provide timely updates to internal teams regarding delivery schedules, exceptions, and resolutions.
- Compliance: Ensure all operations comply with GCC/UAE customs, trade, and safety regulations.
Requirements
Qualifications & Skills
- Bachelor's degree in Logistics, Supply Chain, or related discipline (Master's degree preferred).
- Minimum 10 years of experience in logistics or supply chain, with at least 5 years in a managerial role.
- Proven experience in both demand and supply planning is essential, along with the capability to operate autonomously and synthesize information across diverse market landscapes.
- In-depth understanding of Middle East logistics networks and key service providers.
- Proven track record in B2C e‑commerce logistics and last‑mile delivery.
- Fluent in English and Arabic, with excellent communication and interpersonal skills.
- Proactive mindset with strong time‑management and prioritization skills.
- Ability to work independently and make decisions under pressure.
Benefits
Why Join APM?
· Global, Dynamic Team: Diverse and energetic workforce.
· Growth Opportunities: We support your professional development.
· Collaborative Culture: Teamwork.
· Comprehensive Benefits: Generous employee discounts.
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