Morgan McKinley is delighted to partner with an exciting, young and progressive logistics organisation that is building out its operations team in Ireland. Our client is investing heavily in people, systems, and service excellence, offering a collaborative and forward-thinking environment for professionals who want to grow their careers within an expanding international business.
This is a fantastic opportunity for an experienced Air Export Operator to join a company that places customer trust, quality, and high performance at the centre of everything it does.
The Role
As Air Export Operator, you will play a key role in ensuring the delivery of a first-class export service, meeting and exceeding customer expectations while operating within agreed service levels, compliance frameworks, and commercial parameters.
You will manage export shipments end-to-end, ensuring accuracy, regulatory compliance, and a consistently high standard of customer service.
Key Responsibilities
Operational Excellence & Customer Service
- Develop a strong understanding of customer requirements and deliver a consistently high level of service
- Plan, arrange, monitor, and control air export shipments, including all associated documentation
- Handle non-conformities promptly, ensuring product integrity, safety, and customer satisfaction
- Receive and manage bookings from clients and overseas agents
- Liaise with carriers to secure bookings and capacity
Compliance & Systems
- Operate company IT systems effectively, including CargoWise
- Ensure compliance with all legal, regulatory, and internal company standards
- Execute Dangerous Goods shipments in full compliance with applicable regulations
- Support customs clearance activities as required
Commercial & Administrative
- Prepare accurate quotations for customers
- Generate sales invoices in a timely and accurate manner
- Process costs, accruals, and purchase invoices
- Respond promptly and professionally to customer and internal queries
- Carry out general administrative duties and provide holiday/absence cover when required
Culture & Continuous Improvement
- Actively contribute to a safe, secure, and healthy working environment
- Embrace a continuous improvement mindset with a "quality-first" approach
- Work collaboratively as part of a high-performing team
- Actively role-model company values, including customer trust, teamwork, ethical behaviour, community engagement, and world-class performance
Key Performance Indicators
- Customer satisfaction
- Customer retention and business growth
Requirements
Qualifications & Experience
- Leaving Certificate (minimum)
- Formal training in Freight Forwarding, Logistics, or Supply Chain Management
- Minimum of 2 years' experience in Air Export forwarding (pharmaceutical or life sciences experience highly desirable)
- Good Distribution Practice (GDP) knowledge or experience
- Dangerous Goods certification or practical experience
IT & Systems
- Strong PC skills, including Microsoft Office
- Experience using CargoWise is a distinct advantage
Languages
- Fluent written and spoken English is essential
- Additional major European languages are an advantage
Additional Skills & Experience
- Excellent communication, organisational, and numeracy skills
- Sea Freight and Road Freight experience is desirable
- Import forwarding experience is advantageous
