Job description:
Purpose of the Job
Location: Ballyboughal, Co. Dublin
Normal Hours: 9am-6pm Monday to Friday and beyond where business needs dictate. Flexibility is required during operational hours.
As Customs Clearance Manager you will be responsible for the day to day management of a large team of people completing in excess of 100,000 customs declarations per annum. The key function of this role is to support and guide the Dublin based, centralised customs team and regional operational teams to ensure effective, efficient, and compliant are in place and adhered to. Work as part of a large team acting as a point of escalation, support, and development of customs knowledge while interacting with Revenue, HMRC, Transit Offices and EU customs partners. Develop your team through training and support, encouraging high performance while ensuring high compliance.
Job Description
- Support the declarations team with any queries that they may have through either knowledge or research.
- Ensure customs compliant processes are in place and adhered to by the customs and operational teams.
- Develop and maintain a trust-based and effective relationship with customs authorities in all regions.
- Anticipate risks and delays, identify solutions, and implement actions when required to support the fast paced operation, while keeping the management team and stakeholders informed.
- Support the customs team to drive continuous improvements and training requirements.
- Develop, analyse, and present KPIs to identify trends, gaps and areas of improvement.
- Collaborate with Customs Operational teams in Ireland and the UK to develop efficient processes and improvements on ways of working.
- Support our growing brokerage team to develop processes and procedures.
- Support new system testing, roll outs and training.
- Ensure the business is constantly compliant with all Customs and HMRC processes and any changes to legislation are implemented throughout the business.
- Support the customs management team, leading by example to set the standards, boundaries, and expectations for the department.
- Support and provide back up to the brokerage & compliance Manager as required, ensuring AEO status and general compliance is maintained.
- Support and advise customers on all import / export requirements.
- Attend Customer meetings and reviews, providing support in customs related matters.
Team Management:
- Manage and support the Customs team, via your team leads / supervisors, in day-to-day duties and activities
- Manage holidays, absences, and rosters for your team
- Identify training requirements, schedule, and ensure all is signed off and filed onto the BMS
- Manage and monitor team performance and output, using the generated daily and weekly figures produced to compile reports actionable reports and identify trends
- Work with the BIE team to streamline the existing processes and data flows to the Team
- Liaise with HR on staff vacancies and staff development requirements, and escalate concerns or issues as necessary
- Ensure team probationary appraisals, scheduled reviews and KPI setting are conducted in a fair and consistent manner
- Manage the on-boarding and successful team integration of new starters
Job Requirements - Experience and Education
- 3+ years team management experience
- Strong people management and delegation skills
- Possesses a positive outlook, promoting constructive responses to the challenges of work within their team
- Strong knowledge of customs systems, requirements, and query resolution.
- In depth knowledge of customs clearance requirements and procedures
- Proactive and responsible, taking personal ownership of role
- Excellent Communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Excellent understanding of supply chains and of the freight forwarding arena
- Strong organisation and communication skills
- Collaborative approach to problem solving
- Exceptional attention to detail, awareness of deadlines and time management
Leadership Behaviors Building Outstanding Teams Execution & Accountability Growth mindset Innovation Inclusion
