OPERATIONS ASST. MANAGER (Retail & Online Store)
SALARY: 15,000 – 18,000 AED
We’re seeking an experienced and detail-driven Operations Assistant Manager to support and optimize the daily operations of our growing online and retail distribution business. This is a mid-level leadership role for someone who can manage workflows, spot operational issues before they escalate, and keep everything, from inventory to customer experience, running like clockwork.
Core Requirements:
· Bachelor’s Degree in Operations, Supply Chain, or a related field
· Minimum 5+ years UAE experience, with at least 5 years in retail, e-commerce, or logistics
· Strong leadership, communication, and problem-solving skills
· Hands-on experience with Shopify, CRM systems, and e-commerce tech
· Prior experience in managing teams and coordinating cross-functional departments
· In-depth understanding of logistics, supply chain planning, and fulfillment
· Solid troubleshooting skills—especially in spotting and resolving website or code-related issues
Key Responsibilities:
1. General Operations Support
· Oversee all daily operations: e-commerce site, retail distribution, CRM, inventory, and delivery flow
· Ensure smooth internal workflows and task execution
2. Inventory & Supply Chain Management
· Monitor inventory levels, supplier timelines, and restocking schedules
· Support in planning and procurement (with operations director) to avoid stockouts or overstocking
3. Order Fulfillment & Logistics
· Coordinate with 3PL providers and delivery partners to ensure all systems are running smooth and up to date
· Resolve delivery issues, streamline processes, and maintain logistics KPIs
4. Customer Experience
· Work closely with the customer service team to ensure excellent post-purchase support, delivery timings
· Assist in resolving operational complaints or escalations
5. Technology & Automation
· Identify and report website bugs, broken codes, or system errors to IT team
· Support CRM, automation tools, and e-commerce platform improvements
6. Supplier Negotiations & Budgeting Support
· Help manage vendor communications, price quotes, and purchase planning
· Track operational costs and highlight savings opportunities
7. Team Coordination
· Lead daily task alignment among ops, warehouse, and fulfillment staff
· Onboard new team members and share best practices ( CS agents, admins)
8. Compliance & Quality Control
· Maintain SOPs, regulatory documentation, and safety guidelines
· Assist in upholding product, packaging and service quality standards. Request QA reports from warehouse partners when needed.
9. Reporting & Insights
· Prepare operational reports and track performance metrics
· Identify inefficiencies and support process improvement initiatives
10. Import & Export
· Assist with global shipments, customs documentation, and freight schedules
· Coordinate international trade requirements and vendor follow-ups
The Retail Operations Manager must meet the following basics:
· A comprehensive understanding of the logistics system
· Experience in end-to-end process management
· Excellent Communication, Leadership & Management Skills
· Strong problem-solving
· Solid troubleshooting skills
· Familiarity with leading e-commerce platforms ( Shopify)
· Experience in online store sales
PLEASE APPLY ONLY IF YOU MEET THE ABOVE CRITERIA!
